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Job title
Wroclaw, Poland | Airline Customer Contact Centre Agent
Ref #
250000KT
Location
Poland - Wroclaw
Job family
Customer Service
  • Closing date: 17-Jan-2026

Be part of the 5-star team. Join us in Wroclaw, Poland Contact Centre.

We’re currently seeking fluent Italian or Spanish speakers to join our Customer Contact Centre as dedicated service professionals. As a Customer Contact Centre Agent, you’ll be the voice of Qatar Airways- delivering world-class service primarily over the phone, with additional support provided through web chat as needed. Your mission: to ensure every customer interaction is smooth, satisfying, and memorable.

Your specific responsibilities will include:

•    Handle inbound customer inquiries with professionalism and empathy

•    Promote, upsell, and cross-sell Qatar Airways products and services

•    Create, modify, and refund flight reservations

•    Provide accurate fare quotes and assist with ticket issuance and re-issuance

•    Support e-commerce, trade, and loyalty program activities

•    Escalate complex queries when needed to ensure smooth customer experience and satisfaction

 

Relocation & Training
This role requires relocation to Wroclaw, Poland. You’ll receive:

•    5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies

•    Dedicated support from experienced specialists every step of your onboarding journey

 

What We Offer
•    Competitive Salary- Rewarding your talent and experience

•    Travel Privileges- Explore the world with exclusive flight benefits

•    Private Healthcare- Luxmed coverage fully paid by Qatar Airways

•    Monthly MyBenefit Points- Choose perks that match your lifestyle

•    Social Fund Access- Co-financed holidays, cultural events, and festive bonuses

•    Referral Rewards- Get paid for helping us find great talent

•    Relocation Support- Assistance for candidates moving to Poland

•    Annual Leave - In full compliance with Polish labor law

Qualifications

About you

We’re looking for candidates who bring passion, energy, and a customer-first mindset. Ideal qualifications include:

Education & Experience

•    Minimum high school diploma

•    At least 1 year of customer service experience

•    Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline
            Basic Tariff course certification can be considered.

 

Skills & Attributes

•    Fluent in English and either Italian or Spanish- minimum C1 level proficiency in English and one other language

•    Strong communication and active listening skills

•    Tech-savvy with solid typing abilities

•    Comfortable in fast-paced, high-volume environments

•    Warm, expressive, and service-oriented personality

•    Adaptable, eager to learn, and open to new systems

•    Able to work under pressure and in rotating shifts (no night shifts)

•    Knowledge of European languages like Spanish, French or German is an added advantage; C1 proficiency level is expected 
 


About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=250000KT