Qatar Airways

About the role:

Establish IT infrastructure architecture, technology and delivery standards to cater to business units operating at HIA. Govern the development of IT architecture and design standards for complex IT systems/ solutions which includes solution reviews, service improvements, cost saving measures, mentoring the IT delivery team on design and development, evaluating technologies, 3rd party vendor applications and tools by ensuring consistency with specified requirements agreed with relevant stakeholders while being aligned to defined policies, standards and ISO frameworks.

Key responsibilities

• Responsible for establishing the IT Infrastructure technology architecture framework in alignment with Strategic goals of the organization.
• Responsible for research on emerging industry trends and technologies and to recommend proposals for their application at MATAR to achieve tangible benefits, improve passenger experience and safeguard company's information assets and IT infrastructure.
• Responsible for identifying all the risks related to IT infrastructure and services and work out a mitigation plan for the same.
• Ensure adequate controls related to IT infrastructure established, deployed and managed in a secure environment.
• Provide technical expertise and act as a mentor to technical resources based on assigned work program for the execution of adoption plans in a time-bound manner.
• Lead the governance of systems architectures across assigned business units, ensuring consistency with specified requirements agreed with both external and internal customers/suppliers.
• Review functional and non-functional requirements and make recommendations in-line with established frameworks.
• Independently evaluate and undertake impact analysis on major solution design options for both 3rd party package implementations and in-house bespoke developments.
• Responsible to build scalable, resilient and sustainable solutions to address business requirements.
• Lead the solution design methods and tools, including the technical aspects of configuration management methods, system security requirements, the operational and maintenance aspects of solutions under development.
• Promote the solution design and enterprise architecture disciplines in collaboration with the wider IT community including QR Group and vendors.
• Co-ordinates design activity, within a programme of change, acting as custodian of the solution designs for the entire technology stack.
• Ensure all new development being carried out by HIA expansion projects and other QR Group projects are in-line with MATAR-IT infrastructure standards.
• Responsible for the technical integrity of solution designs and ensure that the common technical elements are recognized to avoid duplication of work.
• Conduct root cause analysis of reported incidents by utilising performance monitoring tools and assess the required changes in framework/infrastructure.
• Ensure that all IT Infrastructure technology architecture comply to the established IT standards and processes in line with industry standards such as ITIL, ISO 20000, ISO 27001.
• Conduct proactive performance and fine tuning of Production environment for early detection and implement corrective and preventive actions.
• Conduct technology research and work with relevant teams to ensure existing IT services are improved including automation, employing industry best practices, tools and frameworks that are scalable and adaptable to current business requirements.
• Provide inputs during the preparation of annual budget allocation for IT infrastructure services.
• Perform other department duties related to his/her position as directed by the Head of the Department.