Senior TS Technician

About the Role

The Senior TS Technician is responsible for providing onsite technical support, maintenance, and administration of end-user computing devices and IT infrastructure across Qatar Airways offices and remote locations. The role supports desktop, laptop, mobile, and peripheral devices, ensuring they operate securely and efficiently. The position is responsible for device deployment, operating system installation, application deployment, incident resolution, and escalation support while maintaining agreed service levels and delivering excellent customer service.

Your duties would include:

• Install, configure, maintain, and support end-user hardware and software systems.

• Provide onsite technical support and troubleshooting for hardware, software, operating system, and network-related issues across Qatar Airways locations.

• Perform operating system installations, upgrades, imaging, and recovery activities.

• Deploy and support enterprise applications and endpoint security solutions.

• Collaborate with internal IT teams to ensure the smooth operation of end-user computing services and infrastructure.

• Provide second level (L2) support and escalation assistance to Service Desk and regional support teams within agreed SLAs.

• Deliver, install, move, and replace end-user devices and peripherals across Qatar Airways offices and remote sites.

• Follow established ITIL processes for incident management, service requests, asset management, and change management activities.

• Coordinate with external vendors for warranty repairs, break-fix services, and hardware replacements.

• Maintain accurate records of incidents, service requests, asset inventory, and technical documentation.

• Prepare daily and weekly operational reports highlighting completed work, pending activities, risks, issues, and service performance.

• Support Mobile Device Management (MDM) platforms and endpoint compliance requirements.

• Ensure adherence to company security policies, standards, and best practices.

Skills and Experience Required

• Strong knowledge of Microsoft Windows  Operating Systems (Windows 10/11, IOS and MACOS

• Experience with Operating System Deployment (OSD), imaging, and application deployment.

• Knowledge of Mobile Device Management (Microsoft Intune, Workspace ONE, or similar platforms).

• Knowledge of Microsoft Active Directory, Azure Active Directory (Entra ID), and Group Policy.

• Experience supporting laptops, desktops, printers, peripherals, and mobile devices.

• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).

• Experience using ITSM tools such as ServiceNow, BMC Remedy, or equivalent.

• Understanding of endpoint security tool and compliance standards.

• Troubleshooting and analytical skills.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.  You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.