Qatar Airways

We are looking to hire a Senior Accountant in our Card Processing team based in Ahmedabad, India.

This position will be primarily Responsible for supervising the Digital and Customer Contact Centre (CCC) sales/refund reconciliation and accounting process in the Combined Delivery Center (CDC) office in India. Supervise the entire process to ensure all sales are collected, refunds are processed as per timeline, accounting is completed for all transactions including chargebacks and all accounting documents cleared in the Accounts Receivable (AR) customer accounts.

Responsibilities:

·       Review the investigation of exceptions in sales/refund reconciliation done by team members to ensure on time collection and exception clearing.

·       Review the processing of refund and chargeback requests by the team members for compliance with SLA’s.

·       Review the handling of chargebacks and other adjustments by team members and ensure timely and accurate actions.

·       Review the daily receipt verification with bank statement to ensure all collections are collected as per agreed settlement timeline with Acquirers and accounted as per SLA.

·       Review the weekly chargeback debit instructions from QR Chargeback team and perform corresponding actions (credit adjustments, internal refund and write-off).

·       Review the chargeback write-off requests for ensuring quality documentation and process excellence.

·       Review the daily sales/refund accounting exceptions to ensure all sales and refunds are posted within the month of transaction.

·       Review the exception adjustments to ensure clearance in the AR Customer Account. 

·       Review the monthly reallocation of Merchant Service Charge (MSC) and payment gateway charges based on the defined logic and expense type.

·       Assist in preparation of periodic and adhoc management reports and periodic reconciliations for business users and senior management

·       Assist to prepare response to any bank reconciliation items identified by internal teams.

·       Maintain an updated statistics to ensure accurate reporting whenever it is required.

·       Identify and report any system issue to HO CPU and follow-up regularly for resolution.

·       Perform all activities ensuring SLAs are achieved.

·       Perform other department duties related to his/her position as directed by the Head of the Department

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