Sales Support Co-ordinator

About the role

The role will provide office support to the DQ Sales team with all analysis and manage the administrative requirements of the department. Supports in managing contracts and assist in the day-to-day management of Tour Operator accounts. The Sales Support Coordinator will assist the Sales team by processing quotations, bookings and documentation that are generated by their sales calls and clients.

Accountabilities:

Operational

• Ensure all requests received are actioned within the department SLA and process bookings for enquiries that are converted
• Administer the initial IOL (DQ Internet Booking Engine) Account Profile Set Up and IOL Account Profile changes (on set up and contracting terms)
• Raise the Tour Operator contracts in CMS and follow through for approvals.
• Administers Client Correspondence in a timely and effective way for any FIT, Group | MICE and Sales Leads
• Coordinates with internal stakeholders on client/sales requirement on product (accommodation; transfers and tours) /service delivery
• Provide regular sales leads based on market research regarding tour operator and competitors and provides the Management with the relevant information on pricing, promotions and market updates. 
• oordinates and communicates (with the Marketing/ E-Com Team) all types of advisory and notification to Trade partners that includes: Sales Campaigns / Promotions, Destination Events & Marketing Initiatives, Sales Updates.
• Ensures the Sales Team is fully equipped with up-to-date materials like sales kits; pricing sheets; B2B selling platform developments; operational updates.
• Organizes and distributes sales updates to relevant (INTERNAL) stakeholders in the organization 
• Prepares and provides weekly/monthly sales & revenue reports to the Sales Manager.
• Investigate and report all potential concerns.
• Ensure customer details are kept up to date and reflected in all database.
• Provide ongoing assistance for clients including processing amendments, cancellations, reissues and refunds.
• May require outside office activities; like sales calls, sales blitzes, promotion etc.
• Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.