Reservation Coordinator | Discover Qatar

About the role

Support Discover Qatar reservations at FKB property in processing and confirming bookings/reservations for all water sport activities, in addition to assisting and recoding sales in the retail outlet. Provide seamless operations and excellent services to clients/ customers (B2C) and also to promote Qatar as a premium tourism destination. Enhance customer experience through implementation and adherence of operational procedures, operational standards and allocation of team tasks. Ensure that the daily business are performing according to company procedures and policies.

Accountabilities:

Operational

• Answer all customer enquiries in a professional and timely manner (face to face, phone and email).
• Organize scheduling of lessons and communicate to the team in an organized and clear manner.
• Follow up all scheduled lessons for confirmation within 24 hours of booking.
• Record all bookings through VIBE system.
• Responsible for collection of payment, verification and transfer of records to DQ finance team on a daily basis.
• Monitor retail inventory and assist Senior reservation officer with monthly report and orders.
• Maintain exceptional product knowledge to be able to provide expert advice and information to customers.
• Handle customer complaints in order to resolve and close any issues.
• Perform other department duties related to his/her position

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.