Qatar Airways

Begin your journey with us.

Our story started with just four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure, instead, we dare to achieve what’s never been done before.

So, whether you are creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story, a story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

Calling all ambitious Retail professionals to join our Qatar Duty Free team and start writing your own story with Qatar Airways Group.

Qatar Duty Free Company – A world of exclusives awaits you at one of the largest duty-free areas in the world, Qatar Duty Free. The award-winning shopping emporium boasts of more than 90 elegant boutiques and affordable retail stores, as well as more than 30 restaurants and cafés covering over 40,000 square meters at the world's best airport, Hamad International Airport.

About the role

Sales Assistant - your role is to maximize sales at every available opportunity while ensuring that customers receive the highest level of service. Ensuring that the shop is fully merchandised according to the departmental layout and the shelves are kept fully stocked at all times or displayed in a manner that maximizes the selling opportunity.

Key accountabilities includes:

• Acknowledge and approach customers, establish customer needs.
• Present and demonstrate and sell the product through features, advantage and benefits (F.A.B.) of the Merchandise.
• Make a continuous effort to have the best sales results for the department.
• Introduce customers to other departments after having dealt with their needs.
• Assist in any other section of the shop, which may be under pressure.
• Identify the needs and wants of QDFC Customers. 
• Maximize sales at every available opportunity thereby maximizing each of the 10 bestselling techniques and every selling opportunity, where possible to complimentary sell and where it is necessary to “substitute sell”

Senior Sales Assistant -  You will maximizes sales at every available opportunity while ensuring that customers receive the highest level of service. Ensures that the store is fully merchandised according to the Brand layout and Visual Merchandising standards to maximize the selling opportunity. Embraces and follows on a daily basis the Brand experience during all interactions. Handles high value merchandise and ensures all Security policies are followed as per high value stock handling process.

Key accountabilities include:

• Maximize sales in assigned Store at every possible opportunity while ensuring that customers receive the highest level of service.
• Ensure that the boutique is fully merchandised according to the Brand layout and visual merchandising standards to maximize the selling opportunity.
• Embrace and follow on a daily basis the Brand experience during all interactions.
• Handle merchandise and ensure all Security policies are followed as per high value stock handling process.
• Deliver a personalized and elevated experience with commercial success while representing the brand in an elegant and hospitable way. Deliver consistent level of customer service to always score higher marks on mystery shop results conducted by Brands and QDFC as a 5-star shopping destination.
• Build long term relationship with customers to maximize return customers through consistent service excellence  and provide exceptional after sales service as per luxury Brand guidelines.

Till Assistant - your role is to undertake all cash desk sales activities in the shop and provide the best possible customer service in order to maximize sales opportunities within Qatar Duty Free Company retail shops. 

Key accountabilities includes:

• Follow the Security Tamper Evident Bag (STEB) procedure to correctly pack items.
• Scan QDFC products correctly at POS machines.
• Sell push lines items at the POS.
• Serve customers at the POS with kindness and respect.
• Keep the POS area neat and tidy.
• Answer basic questions from customers on products or provide any other general information about QDF stores or airport amenities.
• Carry out the end-of-shift cash closing steps. Put cash in the cash bag, seal the cash bag and submit to the cash office in HIA.
• Process card and cash transactions on the POS in accordance with company SOPs.

Be part of an extraordinary story 

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.