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Job title
Manager Performance Excellence
Ref #
230296
Location
Qatar - Doha
Job family
Corporate & Commercial
  • Closing date: 13-Jan-2026

About Your Role

You will be responsible for delivering Digital & AI transformation agenda across Global Business Services (GBS) units as well as overseeing Global Business Services advocacy initiative and communications. You will act as coach, a mentor, problem solver, change agent, and an expert in understanding and implementing transformation, change management and organizational dynamics. Provide support to Leadership in delivering process improvement projects to achieve operational efficiency and transformational change with visible benefits that support QR strategic transformation, continuous improvement and end to end journey

Your Responsibilities

  • Lead and execute cross-functional Digital and AI Transformation Programmes with a primary focus on GBS business units
  • Partner with Global Process Owner(s) / VPs to identify and drive corporate imperatives of global End to End Process transformation and other initiatives.
  • Identify gaps in existing process capabilities and propose areas for improvement and develop road map/ business plan for future business improvement.
  • Oversee team of Digital & AI transformation experts and Engineers 
  • Manage, lead and facilitate process design meetings to extract key business and technical procedures & process criteria.
  • Lead on GBS advocacy initiatives with primary focus on identification of new opportunities for GBS agenda, promote GBS internally, and measure CSAT scores
  • Lead GBS internal and external communication activities, as well as L&D initiatives
  • Provide subject matter expertise and best of class industry practices related to business transformation; you will be required to advise from strategic framework development to the details of conducting technical workshops.
  • Ensure delivery of financial and no-financial tangible benefits to the company 
  • Developing and maximising the benefits of Transformation, and project management wherever possible to enhance the capability of the designated business units.
  • Cooperate with IT and Digital department to facilitate the introduction innovation solutions

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible

Qualifications

Experience, Qualifications and Skills

  • High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with minimum 9 years of job-related experience OR Bachelor’s Degree with minimum 8 years of job-related experience. 
  • Demonstrate a track record of successful project delivery with visible benefits in aviation industry
  • Mix of consulting and in-house experience is beneficial
  • Able to lead Digital & AI transformation
  • Previous experience in promoting GBS ways of working, and benefits
  • Excellent mentoring and coaching skills
  • Excellent analytical skills with the ability to compile and analyse large amounts of data in order to extract relevant information and identify patterns
  • Structured and effective way of working with strong interpersonal and communication skills
  • Excellent change management, influencing skills and problem solving skills
  • Strong business acumen
  • Proven track record in leading projects and engaging teams
  • Driving Business Performance and Change
  • Command of English language

  • Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members. Preferred (i.e. required to do the job successfully over time, can be trained or would be advantageous but not imperative)
     

     

    About Qatar Airways Group

     

     

    Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

     

    So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community

     

     

    How to Apply

     

    If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.


About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
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