Lounge Attendant - Front of House

Job Purpose:
Deliver exceptional customer service within all areas of the lounge receptions and touch pointsm through upsell
and enlighten customers of all lounge facilities, ensuring all customer queries be responded with the utmost
accuracy, and work with all colleagues and leaders ensuring a positive can do attitude.

Operations:

• Participate in daily operations as per Standard Operating Procedures
  Communicate effectively with all areas of the operations, ensuring that customer receive 5-star QR services
  as promised.
• Ensure positive visual appearance of the lounges is to the highest standard by regular monitoring areas they
  are responsible for.
• Maintains an exceptional standard of product knowledge to promote "Lounges" and the wider QR Group
  (FFP entitlements, Lounge Access Policies, HIA Familiarisation Tours) and assists with a diverse range of
  customer enquiries to the end.
• Liaises with all external parties (MOI, GS hub, QAS, Other airlines, IOM, Concierge, Other lounges, AMS,
  Hotels and Clients/Corporates etc.)
• Actively promote positive teamwork within colleagues.
  Ensure all operational equipment's are up to standard and fully functional in allocated lounge i.e. flight information display, computer scanners etc.
• Planning and conducting Inventory related to stationary, equipment's etc. Review eDocs updates, Hub
  Lounges policy, OW (One world Lounge access policy)
• Track and file all the operational related forms i.e. UOD (Upgrade on Departure), Lost & Found etc.
  Incident reporting - staff is required to inform SNR - Senior, SOD - Supervisor, DM - Duty Manager or
  FBM - Food & Beverage Manager on duty
• Encourage and guide customers to complete the customer survey
• Proactively assist customers with lounge facilities such as showers, Quiet Areas, Lockers, Dinning area.
• Assist with customer queries related to frequent flyer program, flight information, boarding time, terminal facilities etc.
• Keep a track of the boarding time and ensure to release customer on time to the gates.
• Coordinate with F&B and Housekeeping for clearance, maintenance and cleanliness in the lounge at all times.
• Liaise with housekeeping on customer's request for any amenities e.g. blankets, pillows, slippers etc.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellent results across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down because of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community