Lead Cargo Trucking Operations Officer

The air cargo industry is in an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world’s largest global air cargo carrier, Qatar Airways Cargo is leading this change. To support our vision, we are looking for talents – the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.

As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo Operations Team in Doha as a Lead Cargo Trucking Operations Officer.

About the role

The role will be responsible to conduct analysis on trucking solutions used for Qatar Airways Cargo to ensure smooth functioning of all aspects of trucking solutions in use by Qatar Airways and following up of Service Level Agreements (SLA) and standard operating procedures. Provide continuous improvement methods on trucking solutions.

Accountabilities include, but not limited to:

Strategic

• Liaising through contracts with GSA in reviewing and finalizing of trucking agreements for cargo to start moving.
• Support with optimizing and expanding the trucking network to capture additional sales opportunities.
• Coordinate with contracts department on issuance of RFQ/RFP for shortlisted vendors. Liaise with other departments to collaborate / gain acceptance on significant projects.
• Regular review of pricing and market rates to ensure competitive pricing structures.
• Ensure tiered tonnage discount rates are included in contracts to allow business growth.
• Ensure agreed rates are properly registered in the different systems (e.g. CROAMIS) through the most efficient means, currently external provider SGS. Ensure adequate preparation for regional tenders and RFQ to achieve smooth and optimal negotiation results.

Operational

• Ensure messaging interface with QR requirements – FFM, booking, FSUs messages.
• Ensure that there are direct supervisory support/implants from trucking providers at large hubs to ensure smooth interface with QR flights.
• Ensure the scheduled services are maintained and protected and the availability of ad hoc trucks is within agreed timeframes to meet the customer needs.
• Implement and follow-up on SLA for trucking providers.
• Ensure interface with trucking supplier and QR departments is effective and where necessary SOP are implemented – Unit Load Device control, regional ops management, customer services, reservations, etc.
• Coordinate the administration of CMC and contract requirements and processes for new/renewed contracts.
• Communicate with network on potential trucking options and possibilities.
• Interface with Revenue Management for ad hoc / special trucking requirements.
• Provide on-site visits to network where additional support is required.
• Reviews periodic performance reports as determined by business to local, regional and HQ management.
• Design and conduct workshops through presentations and manuals to improve quality of trucking solutions.
• Conducts preliminary analysis on the setting up of new trucking solutions based on business opportunities.
• Investigate irregularity analysis and provide corrective and preventive actions to avoid quality defects.
• Conducts ad hoc Trend analysis to identify improvement actions.
• Interface with local and regional operations staff to ensure the trucking oversight and interaction is in place at key stations.
• Follows up and maintains operating policies and standards including compliance to dangerous goods rules and procedures. Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.