Fraud Screening Team Lead- Ahmedabad, India

Qatar Airways is looking for experienced staff to join our Fraud Screening team as Team Lead to drive its newly established Global Business Services (GBS) operations in Ahmedabad, India.

The position is responsible for matters relating to fraud screening, and chargeback management to always ensure no revenue loss to QR and safeguard QR interest. This role ensures robust tracking, timely resolution, compliance with internal policies, and effective reporting to minimize financial exposure and operational risks. 

Responsibilities: 

• Ensure timely download, review, and action on RFI and Chargeback notifications received from acquiring banks.
• Analyze transactions, RFI, chargeback, and fraud data to identify emerging fraud trends and train the team accordingly.
• Monitor fraud rule performance and propose, test, and implement enhancements (add / amend / delete) in fraud screening systems.
• Drive operational efficiency by implementing automation, AI, and ML solutions within fraud screening and chargeback processes.
• Lead and support dispute resolution activities, coordinating with internal teams, Acquirers, and external stakeholders.
• Proactively ensure QR does not fall under Card Scheme audit or monitoring programs, avoiding financial penalties and reputational risk.
• Track daily fraud screening performance at agent level to ensure efficiency, quality, and adherence to SLAs.
• Work closely with team members on exception handling and issue resolution to safeguard QR’s financial and operational interests.
• Prepare and submit periodic performance statistics and MIS to management.
• Escalate major risks or operational issues to the Lead Finance Officer – Card Fraud Screening in a timely manner.
• Manage and resolve operational queries from internal and external stakeholders.
• Document all process changes and ensure SOP updates are reviewed, approved, and communicated.
• Ensure strict adherence to PCI-DSS compliance in all Fraud Screening and Chargeback activities.
• Support Manager and other stakeholders with relevant information with respect to any queries/issues raised in governance forums.
• Establish the department or teams objectives and priorities to align with and support business objectives. 
• Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.
• Perform other department duties related to his / her position as directed by the Head of the Department

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