Qatar Airways

About the role

The Air Cargo industry is in an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more.  As the world’s largest global air cargo carrier, Qatar Airways Cargo is leading this change.

To support our vision, we are looking for talents – the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.

As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo’s Digital, Experience & Innovation in Doha as a Digital Product Analyst. Join the QR Cargo family and leave a mark as part of the Digital, Experience & Innovation Team.

In this exciting role, you will be responsible to help develop, deliver, support and manage key digital product(s) built on the Salesforce platform. You will work closely with all departments and service delivery units to assist in business requirements, and collaborate with product team to help deliver and support.  

You will be responsible co-ordinate the transition and implementation of various modules of the Salesforce cargo system and support in the implementation and delivery as per the scope and agreed compliance.

As part of your role, your responsibilities will be inclusive of, but not limited to the following:

• Supporting the Line Manager for roadmap planning and phased implementation of the various digital products in Cargo.

• Collect, analyze and identify gaps from user feedback by liaising with relevant departments such as sales, operations, network planning and RM to fill these gaps through process improvement techniques for Customer Experience programs.

• Conduct business requirements workshops to help document current processes, user stories, as well as define new required enhancements for the various digital products.

• Assist in identifying how Salesforce capabilities can be utilized to help solve the business challenges.

• Responsible to help product team product team for all phases of delivery – requirements, design, configure, go live, adoption and support. 

• Develop solutions in Salesforce through configuration where necessary.

• Document User Acceptance Testing scenarios and assist in test case execution to help ensure quality releases into production.

• Actively engage in helping post go-live support and execute change management strategies for the developed solution.

• Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.