Commercial Business Intelligence (CBI) Manager

About the role

Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Distribution team as a Commercial Business Intelligence (CBI) Manager to be based in Doha, Qatar.

As a Commercial Business Intelligence (CBI) Manager, you will responsible for providing the analytical intelligence that enables Qatar Airways' Distribution & Commercial Efficiency function to make faster, better-informed, and more commercially disciplined decisions. You will also be responsible for measuring, analyzing, and evaluating performance across distribution channels, commercial processes, sales programmes, payments and cost of sale; translating complex data into clear, actionable insights that drive efficiency, profitability, and value creation across the function. You will work to ensure that senior leadership has consistent, accurate, and decision-ready visibility of commercial effectiveness, distribution economics, and performance against targets.

Specific responsibilities for the role include:

• Lead the analysis of distribution channel performance across channels; including GDS, NDC, aggregators, and direct connect by identifying gaps, cost-to-serve inefficiencies, and channel mix optimisation opportunities, and translating findings into clear recommendations for the VP and Senior Managers.

• Track and evaluate performance across points of sale, commercial segments, markets, and customer groups against commercial efficiency targets by providing structured, forward-looking insights that support distribution steering decisions and commercial programme design.

• Monitor distribution costs versus value delivered by producing regular cost of sale analysis by channel, market, and partner, and recommend actions to optimise the channel mix, reduce distribution inefficiencies, and improve net revenue contribution.

• Analyse the commercial impact of commercial structures, incentive programmes, and distribution agreements by providing data-driven assessments that enable the function to evaluate the ROI of commercial investment and make better allocation decisions.

• Drive analysis in support of commercial strategy, distribution initiatives, and efficiency programmes; evaluating new commercial models, partnership structures, tools, or distribution approaches from a value and efficiency perspective, and measuring the impact of implemented actions with documented outcomes.

• Oversee the production of all routine distribution, payments, and commercial efficiency performance reports, dashboards, and scorecards for leadership and commercial teams — ensuring all outputs are clear, actionable, and decision-ready rather than descriptive or data-heavy, and that a disciplined reporting cadence aligned to commercial operating rhythms is maintained at all times.

• Validate the accuracy, consistency, and relevance of all operational commercial data prior to circulation by maintaining data quality standards and ensuring that all analytical outputs are built on a reliable, single version of commercial performance truth across the function.

• Track and control distribution efficiency metrics including channel mix, cost of sale, cost of deal, sales productivity, and value contribution; operationally assessing the impact of distribution changes, commercial initiatives, payment or sales actions once implemented, and flagging inefficiencies, leakage, or weak ROI areas requiring corrective action.

• Set up and maintain operational tracking frameworks for major commercial efficiency, payments and distribution initiatives by monitoring delivery against agreed targets, timelines, and benefits and reporting progress, risks, and realised outcomes to stakeholders in a structured manner.

• Ensure CBI operational support is available during peak periods, commercial launches, negotiations, network disruptions, and ad-hoc leadership requests by providing rapid, reliable insights during time-sensitive commercial decisions and supporting business continuity requirements when needed.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.