Catering Performance Specialist | Product Development & Design

At Qatar Airways, we craft cutting- edge inflight products, enhance passenger comfort, and drive innovation in aviation design.
From concept to launch, our Product Development and Design (PDD) Team collaborates with industry leaders to create products that set new standards in travel.
If you are passionate about innovation, customer experience, technology, and design, this is your chance to make a lasting impact in the aviation industry.
Join our Product Development and Design Team that transforms ideas into reality and shape the future of airline experiences!

About the role

As a Catering Performance Specialist, you will be responsible to manage the performance of a group of catering suppliers ensuring for consistent high-quality delivery in full compliance with QR standards, procedures and budgets. Represents caterer views within Catering Services and ensures clear communication of requirements and standards to supplier group.

As part of your role, your responsibilities will be inclusive of, but not limited to the following:

• Acts as a Key Account Manager managing the supply of catering services from a group of stations in line with budgeted costs ensuring control of meal wastage and identification of savings opportunities.

• Ensures that all services provided are in line with Qatar Airways food safety, Halal and operational performance standards - developing and reporting / tracking performance standards and managing Corrective Action Plans as appropriate. 

• Develop and maintain operational contingency plans with all stations to ensure operational performance maintained during times of disruption.

• Manages caterer performance using on-site audits, feedback from other departments and airport teams and guests. Ensure that all results are tracked and caterers are ranked in a performance awards scheme.

• Responsible for monitoring, tracking and closing all VRs for the assigned station group and for reporting performance regularly to management.

• Manages the development and application of Catering Services’ operational SOPs and SLAs with suppliers

• Ensures caterers, where appropriate, develop onboard menus, in line with Qatar Airways style and food philosophy in association with the F&B team. 

• Responsible for ensuring suppliers have the necessary culinary information to be able to cater as per the menus onboard.

• Maintains the integrity of Qatar Airways systems using audits and delivery of training programs. Use feedback from other stakeholders to identify and resolve any issues

• Participates in all projects that have a direct impact on the operational or financial performance to ensure that they are deliverable; making recommendations that will support the desired outcome

• Perform other department duties related to this position as directed by the Head of the Department.
   

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.