Cargo Services Agent

We are pleased to announce an incredibly exciting opportunity to join the Qatar Airways Cargo Team in Tunis, Tunisia as a Cargo Services Agent. This new position will offer the successful candidate a unique opportunity to provide cargo operations and customer service functions including interaction with customers and GHA forboth import and export cargo. As a Customer Service Agent you will Identify needs and improve cargo service and operational performance for the station.

Key Responsibilities include:

• Liaise with local Ground Handling Agents and with Head Office Cargo department to ensure/enhance a 

  high quality service provided by QR both import and export.

• Support IMPORT customers for clearance of their cargo, liaise with customs authorities to facilitate smooth 

  and timely import clearance, liaise with HQ DOH and/or origin stations for necessary support.

• Flight planning with maximum utilization of the flight capacity, control and operation export & import.

• Maintain a close coordination between QR Space Control and customers by ensuring their shipments are 

  transferred, delivered on time, correct priority given to shipments and for maximum utilization of space on 

  a/c.

• Coordinate with customers/Cargo Claims Supervisor at Head Office, handling of discrepancies at stations 

  and in all administrative issues related to stations.

• Strict control and administration of ULD stock and cargo stationary in coordination with the GHA.

• Disseminate all cargo related information for updating customers regarding customs, governmental and 

  health authorities’ rules and to HO to comply with regulations and to avoid penalties, destruction, etc.

• Ensure that notifications are sent officially on cargo arrival information, to Freight forwarders/ agents/ direct 

  customers to ensure the cargo does not stay under airlines custody for long period, avoid damages and for

• space availability at the warehouse.

• Weekly, monthly or whenever deemed necessary services reports including preparation system 

  accounting updates on every flight departure.

• Provide support to finance pertaining to invoicing / follow-ups to comply with finance policies and in

• meeting deadlines.

• Assist in facilitating coordination between IATA / CASS and cargo offices within the station / region to 

  ensure efficiency in billing and settlement processes.

• Assist station in-charge in handling CAMS violation / Finance reconciliation queries and shipment 

  verification.

• Perform other department duties related to his / her position as directed by the Head of the Department