Cargo Digital Content Management Specialist

About the role

As the business expands, we are pleased to announce an incredibly exciting opportunity to join our Cargo Team in Doha as a Cargo Digital Content Management Specialist.

This role is responsible for performing content operations across the Cargo website (qrcargo.com), mobile app, CRM platforms, customer segmentation, and campaign-related digital touchpoints, with the ultimate goal of driving customer centricity across Qatar Airways Cargo's digital ecosystem. Ensure all content is optimized for digital performance, search visibility, and customer relevance, while remaining compliant with the brand tone of voice and adhering to the company's communication strategy and writing guidelines.

As part of your role, your key responsibilities will include:

- Liaise with internal departments, outstations and group companies, in order to update content on Cargo website on behalf of company-wide stakeholders, ensuring accuracy and usefulness on Qatar Airways Cargo's digital platforms including qrcargo.com & mobile app.

 - Creating content for all online digital touchpoints including but not limited to the pre-login website, post-login booking-manage booking, profiles and all other transactional pages on the website.

- Collaborate with the Design team to develop innovative and creative campaigns and content ideas that are share worthy and can be hosted on the website as well as promoted on a multitude of E-marketing channels including but not limited to Social Media Channels like Qatar Airways Cargo's LinkedIn & Instagram.

- Create content for campaigns while personalizing messaging according to the channel, customer segment and audience, using best practices and guidelines for each specific online channel, adhering to character limitations and ensuring relevance of the content once used on visuals.

- Create content for personalized experiences on the Cargo website, CRM channels and campaign journeys, ensuring customers receive relevant content based on their profile, status, behavior and segment.

- Support CRM management activities including customer data segmentation, content planning, campaign coordination and performance-driven updates to enhance customer engagement across digital channels.

- Apply SEO and content optimization best practices to improve content discoverability, usability and digital performance across Qatar Airways Cargo's website, mobile app and other owned digital platforms.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.