Al Maha Services Supervisor | Lounge

Job Purpose:
Organises resources effectively and supervises necessary activities to ensure efficient, productive and risk-free
operations during assigned shifts. Provides effective supervision and promotes positive teamwork within Al
Maha Services. Communicates planning and operational requirements for all departments within the Hub and
provide constant support to the Airport Services team with assistance provided to all relevant areas that follow
through Customer Experience within Al Maha Services. Reports issues arising from situations and address them
within minimum downtime.

Operations:

• Supervises and coordinates activities and list out instructions and directions to junior staff within Al Maha
  Services ensuring that service delivery to customers is maintained at a high level.
• Ensures visual appearance of operations is of the highest standard by ensuring service area is clean and
  tidy and re-decoration or re-arrangements are made frequently keeping with the standards and values of
  the department.
• Presenta professional, welcoming first contact towards allcustomers accessing Al Maha Services by phone,
  in person, and email.
• Provide support to colleagues, by providing accurate and up to date information on various topics related to
  operational changes, roster, flight allocation, sick reports and over time. Allowing for efficient passenger
  management.
• Communicates and supervises effectively with all areas of the operation ensuring that there are no delays
  or delivery of standard or set services, ensure that all provisions and amenities are available and necessary
  stocks are maintained in order to carry out exemplary service.
• Concise communication with outsourced service providers for all pre-planned and non-planned operations.
  First contact for escalation and managing conflict resolution and facilitate service recovery situations faced
  by customers without causing disruption to other services, ensure that such cases a dealt with in a smooth
  and streamlined manner.
• Compiles operational reports for the attention of management and ensures appropriate administrative
  records are maintained.
   

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellent results across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down because of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community