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Job title
Airport Services Agent Munich (Two year contract)
Ref #
223239
Location
Germany - Munich
Job family
Corporate & Commercial
  • Closing date: 10-Jul-2025

Qatar Airways (QR) are currently recruiting for an Airport Services Agent in Munich.

This is a two-year fixed term contract.

You will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling.  You will ensure a quality service and adherence to QR safety policies and security standards.

Specific accountabilities include:

  • Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
  • Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
  • Assisting the Duty Officer in handling company materials and records
  • Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers
  • Ensuring passengers are assisted smoothly through airport facilities
  • Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
  • Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained
  • Organizing check-in counters and coordinating documentation issues

Qualifications

  • Job-related experience ideally within Aviation.
  • High level of computer literacy
  • Excellent customer focus and service delivery
  • Ability to work shifts is essential
  • Fluency in English language both written and spoken is essential
  • You must have the legal rights to live and work in Germany to be considered for this role

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=223239