Current Opportunities

QR8444 - Customer Service Agent | Hamad International Airport | Doha

Organisation: Hamad International Airport
Job Function: Airport Operations
Division: HIA (Division)
Employment Type: Full Time - Permanent
City: Middle East | Qatar | Doha
Last date of application: 31-May-2017

Hamad International Airport

Hamad International Airport (HIA) is the hub for the rapidly expanding international Qatar Airways network. Open 24/7 and located just five km from Doha's city centre, the airport is used by more than 35 regional and international airlines. It is also home to the world’s only terminal dedicated to Qatar Airways First and Business Class passengers.

About Your Job:

Responsible for providing Hamad International Airport users with information on Qatar, the airports services and airlines services on flight timings, transport, reservations, hotel information etc.. Tasked with ensuring that all airport users receive a high standard of customer service from the information desk and are satisfied with the service they receive.

• Provide high quality customer service to airport users at all times continuously looking to improve customer satisfaction.

• Handling of multi products/services as required by the organization.

• Maintain liaison with all operational areas and keep abreast of policy and procedural changes.

About You:

Essential:

High School Qualification (e.g. O level, Year 10, min compulsory education) 

Minimum of one years experience within a customer facing role.

Speak and/or write in English

Experience of providing a high standard of customer service.

Preferred:

Speak a 2nd Language and/or write in Arabic.

Minimum 2 years relevant airport environment experience.

Specific Skills:

 • A good standard of spoken and written English language skills.
 • Demonstrates a focus on customer service and satisfaction.
 • Strong interpersonal and communication skills.
 • Ability to work as a member of a team.
 • The initiative to work independently.
 • A good standard of IT literacy.
 • Strong administrative skills.

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate
4. NOC (Qatar Airways Group Employees Only)

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