Current Opportunities

QR13613 - Senior Sales Support Agent | Qatar Airways | Riyadh

Organisation: Qatar Airways
Job Function: Commercial
Division: Commercial (Division)
Employment Type: Full Time - Permanent
City: Middle East | Saudi Arabia | Riyadh
Last date of application: 19-Jan-2017

Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

Department:

The senior Sales support Agent will support the sales team to achieve their assigned revenue target by providing technical support and data within prescribed timeframes. You will collect market intelligence reports, analyse and maintain records of other airlines practices.You  will provide daily utilization reports based on loads, advanced bookings, route performance etc. You will maintain regular contact with trade and corporate to handle inquiries, problems and offer assistance.

Specific Accountabilities:

  • Provide the sales manager and the sales team with the necessary market intelligence, reports, highlighting the opportunities to improve revenue, yields and market share.
  • Contributes in managing distribution channels and database for the sales team, be local CRS contract person.
  • Use of analytical tools to generate market share, revenue and sales data.
  • Tracking and reporting of ROI on advertising, promotions, sponsors and sales activities
  • Use and administration of sales activity management software/system
  • Provide maximum technical support to the sales force to ensure increased awareness of Qatar Airways products and services.
  • Maintain customer database of travel industry, wholesalers, SME accounts, corporate account.
  • Prepare travel agency and corporate fare updates, policy changes, product updates and distribute via electronic and hard copy.
  • Prepare Flyers and updates fare circular to the trade and corporate accounts
  • Coordination and distribution of all POS and promotional collateral.
  • Makes and confirms reservations for passengers where necessary, record and process reservations made by phone/fax/email.
  • Advice load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating on flights.
Person:

To be successful in this role, you will have relevant vocational, tertiary or trade qualifications. Bachelors' degree will be preferred combined with three years of experience in a customer service role within the Airline / Travel or Hospitality industries.  Previous experience as a Reservation Agent would be well regarded.  Completion of a recognised IATA / Airline Basic Tariff Course would be an added advantage. 

You must be fluent in English and Arabic (oral and written)

You must be a Saudi or G.C.C national

Experience:

To be successful in this role, you will have relevant vocational, tertiary or trade qualifications. Bachelors' degree will be preferred combined with three years of experience in a customer service role within the Airline / Travel or Hospitality industries.  Previous experience as a Reservation Agent would be well regarded.  Completion of a recognised IATA / Airline Basic Tariff Course would be an added advantage. 

You must be fluent in English and Arabic (oral and written)

You must be a Saudi or G.C.C national

Note: you will be required to attach the following:
1. Resume / CV
2. CV

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