Current Opportunities

QR13114 - Customer Services Duty Manager (HUB OPERATIONS) | Qatar Airways | Doha

Organisation: Qatar Airways
Job Function: Ground Services
Division: Ground Services (Division)
Employment Type: Full Time - Permanent
City: Middle East | Qatar | Doha
Last date of application: 30-Sep-2017

Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Your Job:

The Customer Services Duty Manager will pro-actively manage Qatar Airways passenger services operations and maintain the smooth running of the terminals on shift basis. In this role,  you are responsible for the overall management of your shift with focus on the relevant Key Performance Indicators and 5-star service delivery.  You will ensure punctuality and safety of all Qatar Airways Operations.

Specific accountabilities include:

  • Participates in customer services strategy formulation pertaining to Doha Airport.
  • Oversees and manages all terminal staff.
  • Ensures adequate staffing levels are maintained per shift.
  • Ensures adherence to company's Standard Operating Procedure with Safety and Security as foremost priority.
  • Fosters excellent teamwork and team spirit within Doha Hub team members.
  • Makes decisions, recommendations and take action pertaining to operations and uses unbiased rational approach to generate solutions.
  • Liaises with Hamad International Airport (HIA) personnel and other airport agencies on operational issues.
  • Handles all QR flights within the shift and ensures that proper hand over are done to the following Duty Manager.


About You:

You have Bachelor's degree with 5 years of job-related experience.  You will have Airport Operations background and has managed a multi-cultural team. You are knowledgeable on airport processes and technical requirements. You must have good knowledge of the Standard Operations Procedure (SOP) and confident to make quick decisions.

You have good leadership capability to manage and meet development objectives of your team members as well as creating a high performing and collaborative team environment. You have strong communication skills with the ability to interact/communicate within all levels of the organization.

You are a people person with passion to deliver 5-star service to the customer.  You are good in problem-solving, can thrive on pressure and organize.


Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Highest Educational Certificate

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