You will supervise and control whilst ensuring a high level of service the flight-handling activities such as flight editing, check-in, transfers and boarding. You will be required to deputize for the Airport Services Duty Officer and/or Airport Representative when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges. Some of your key accountabilities will be facilitating ramp handling in liaison with all airport staff to expedite departures, supervising the airport team to ensure on-time flight closure and working towards overall on-time performance. Further to this you will plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Duty Officer in case of flight disruptions, misconnections and other passenger related disruptions.
In order to be successful in this role you will provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback. You will be required to generate various reports and always keep the workplace neat and tidy as well as offering support to the ASM in implementation of training and remaining sensitive in varying difficult situations at all times.