Current Opportunities

QR2168 - Airport Service Supervisor | Qatar Airways | Saudi Arabia

Organisation: Qatar Airways
Job Function: Ground Handling
Division: Ground Services (Division)
Employment Type: Full Time - Permanent
City: Middle East | Saudi Arabia | Riyadh
Last date of application: 24-Nov-2013

Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Your Job:

You will supervise and control whilst ensuring a high level of service the flight-handling activities such as flight editing, check-in, transfers and boarding.  You will be required to deputize for the Airport Services Duty Officer and/or Airport Representative when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges.  Some of your key accountabilities will be facilitating ramp handling in liaison with all airport staff to expedite departures, supervising the airport team to ensure on-time flight closure and working towards overall on-time performance.  Further to this you will plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Duty Officer in case of flight disruptions, misconnections and other passenger related disruptions.

In order to be successful in this role you will provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback.  You will be required to generate various reports and always keep the workplace neat and tidy as well as offering support to the ASM in implementation of training and remaining sensitive in varying difficult situations at all times.

About You:

You must have a Bachelors degree or equivalent with a recognised IATA or Airline Certificate being highly desirable.  You should have at least 4 years experience in an Airline as Ground Staff covering passenger handling and passenger operations.  Fluency in written and spoken English is essential and fluency in Arabic is also preferred.  Also advantageous is a good understanding of Conditions of Carriage and other procedures in accordance with ICAO, IATA and Local authorities, Customer Relations training and an overall knowledge of airport fuctions. 

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate

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