Reporting to Duty Manager you will be responsible to plan, monitor and control all activities relevant to customer service unit inside the terminal to ensure consistent customer service delivery and on time performance is maintained at the highest level.
In this role you will supervise the activities of assigned personnel in customer services at Doha International Airport and will liaise with airline representative to ensure that their procedures are implemented and maintained to the highest standards. Minimize operational discrepancies during the shift through proper planning, organizing and monitoring all activities at check-in, boarding, transfer-desk, special handling, arrivals, system control and baggage services in order to provide the required levels of customer services.
You will have to ascertain that all the handling activities are achieved in accordance to the safety regulations and maintain discipline as per the company’s policy. You are also expected to measure the performance of each unit by conducting service audits periodically and give feedback to supervisors and frontline staff.