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QR2066 - Customer Services Duty Officer | Qatar Aviation Services | Doha

Organisation: Qatar Aviation Services
Job Function: Customer Experience
Division: Customer Services - QAS
Employment Type: Full Time - Permanent
City: Middle East | Qatar | Doha
Last date of application: 31-Dec-2013

Qatar Aviation Services

Ground support for all airlines at Doha Airport

Qatar Aviation Services (QAS) is responsible for providing ground handling services at Doha International Airport for Qatar Airways and a host of other airlines serving DIA. This covers everything from porters to baggage handlers/loaders, aircraft cleaners to equipment operators, and drivers to customer service agents.

About Your Job:

Reporting to Duty Manager you will be responsible to plan, monitor and control all activities relevant to customer service unit inside the terminal to ensure consistent customer service delivery and on time performance is maintained at the highest level.

In this role you will supervise the activities of assigned personnel in customer services at Doha International Airport and will liaise with airline representative to ensure that their procedures are implemented and maintained to the highest standards. Minimize operational discrepancies during the shift through proper planning, organizing and monitoring all activities at check-in, boarding, transfer-desk, special handling, arrivals, system control and baggage services in order to provide the required levels of customer services.

You will have to ascertain that all the handling activities are achieved in accordance to the safety regulations and maintain discipline as per the company’s policy. You are also expected to measure the performance of each unit by conducting service audits periodically and give feedback to supervisors and frontline staff.

About You:

To be considered in this role you must hold Bachelors Degree or equivalent qualification .You should have minimum 5 years of job-related experience .

Excellent personnel development skills including team building, positive attitude, strong leadership skills, attention to detail, hands on approach to the daily operation, and excellent communication skills in spoken/written English, with proficiency on advanced computer applications are essential requirements of the job.

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of highest educational qualification

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