Current Opportunities

QR2019 - Customer Service Agent (Customer Contact Centres) | Qatar Airways | Wroclaw

Organisation: Qatar Airways
Job Function: Customer Contact Centre
Division: Ground Services (Division)
Employment Type: Full Time - Permanent
City: Europe | Poland | Wrocław
Last date of application: 24-Nov-2015

Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Your Job:

We are looking for Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centres located Wroclaw (Poland).

As a Customer Service Agent you will provide service excellence to Qatar Airways customers through telephone, email and fax and optimise passenger satisfaction. Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds.

About You:

You must be interactive, customer service oriented person with warm, cheerful and expressive personality and excellent communication skills.

You must hold at minimum your High School Certificate. Ideally you will have knowledge of Amadeus reservation program and experience in airline or hospitality industry. If you have previous experience in reservations and ticketing we would be very interested to hear from you. We certainly want to speak to you if you are bi-Lingual! You must be fluent in English and 1 of the following languages (French, German, Spanish, Italian, Russian, Arabic), and have a strong sense of customer satisfaction through responding to customer enquiries and offering the best solutions means that you are the right person that we are looking for!

Important Notes:

Qatar Airways Group does NOT charge candidates for application forms or interviews. If somebody has solicited money from you in relation to this recruitment, please report the incident to

Note: you will be required to attach the following:
1. Resume / CV

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