Current Opportunities

QR20675 - Talent Development Administration Officer | Qatar Airways | Doha

Organisation: Qatar Airways
Job Function: Human Resources
Division: Human Resources (Division)
Employment Type: Full Time - Permanent
City: Middle East | Qatar | Doha
Last date of application: 21-Apr-2019

Qatar Airways

Welcome to a world where ambitions fly high.

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

Job Purpose: Provides a range of administrative, logistical and organizational support in an effective and efficient manner to ensure smooth functioning of the Talent Development (TD) department on a daily basis, involving continual inter-departmental relations. In addition to proper supervision and handling of the admin support section in TD. Promotes highest standards of corporate values through correspondence, telephone, and personal contact
Accountabilities:

Operational

  • Provide administrative support to the TD department including answering phones, drafting of letters, electronic communications, minute-taking, setting up and maintaining excel spreadsheets, data input into databases, management of databases, file management.
  • Lead a team of admin coordinators and assistants to ensure the standard of service and support to the business exceeds expectations.
  • To record, filter, disseminate and communicate all incoming and outgoing matters to TD, taking follow-up action where appropriate.
  • Anticipate and prepare meeting materials, charts and reports as needed for TD.
  • Establish and maintain confidential filing system, categorize and maintain manuals, sensitive correspondence and other source material.
  • Monitor travel and hotel accommodation arrangements in line with agreed guidelines and procedures. Setup accommodation and entertainment arrangements for TD visitors.
  • Manage and co-ordinate internal and external communications including handling calls to TD office in efficient and professional manner based on guidelines, outlines set by the department manager.
  • Act as the link between TD and other QR Group Divisions/Departments.
  • Responsible for ensuring that the admin support structure, standards, processes and tools as defined by the company are in place and maintained.
  • Attend all meetings, workshops and seminars whether internal or external, regional or national which are reasonably deemed to be relevant to the fulfilment of the demands and responsibilities of the role.
  • Maintain the highest standard of professional conduct at all times with clients and colleagues.
  • Liaise and coordinate with Doha and outstations with regards to all requests raised on the workflow of training offered by TD.
  • Updating all reports and minutes of meetings on share-point for TD management to access/view
  • Acts as an Admin for the TD Tool Kit and maintains a usage report for the department

Development

  • Take responsibility for own on-going personal development and growth of expertise.
  • Train and develop other employees, for proper succession planning and risk management.
  • Perform other department duties related to his/her position as directed by the Head of the Department

Management & Leadership

  • Frames the admin team’s objectives and priorities to align with and support department objectives.
  • Regularly participate in the evaluation of the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed.
  • Oversee and supervises the admin support function. Direct daily activities, train, develop and discipline to ensure a high standard of service delivery.
  • Monitors expenses and works with Finance and vendors regarding any invoicing or payment discrepancies to ensure timely payment and billing

Operational Safety

  • Ensure full awareness of work health and safety requirements and expectations in order to minimise health and safety risks for self and colleagues.
  • Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the operation to guarantee employee safety, security, legislative compliance, delivery of high quality service with a responsible environmental attitude
  • Take a direct and personal interest in reported injuries, incidents, near misses and hazards to ensure that appropriate reporting, investigation and response is being achieved
About You:

Qualifications:

Essential

  • Bachelors Degree or equivalent
  • Intermediate to Advanced user of MS Excel & Proficient in MS Word, Power Point and Outlook 

Previous Experience

Essential

  1. Minimum 4 years of job related experience: 
    • Implementing administrative support and coordination.
    • Knowledge of finance/financial analysis within a multinational company
    • Knowledge of purchase & procurement within a multinational company

Preferred

Airline experience preferred but not mandatory

Job Specific Skills 

Essential

  • Fluent communication skills in English
  • Strong customer service skills.
  • Strong leadership skills. 
  • Ability to plan, organize and prioritize tasks in order to meet deadlines, as well as to work with minimal supervision and to work effectively as a team and to attend these where required to record minutes, assist with reports, etc
  • Demonstrated written and interpersonal communication skills with the ability to draft agendas and minutes, as well as liaise effectively with people at all levels
  • Strong problem solving skills
  • Excellent planning and time management skills
  • Solution Focused
  • Integrity and honesty with the ability to gain the confidence and respect of others
  • Calmness under pressure
  • Committed, enthusiastic and motivated
  • Willingness and desire to entertain new ideas and seize the opportunities
  • Willingness to accept and encourage challenges.

 

Competencies:
  • Communication 
  • Planning/Organizing
  • Problem Solving 
  • Judgement
  • Decision Making
  • Customer Service 
  • Team Work 
Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Highest Educational Certificate
3. Copy of Passport
About Qatar Airways © 2019 Qatar Airways. All rights reserved

1. OUR COOKIE POLICY

1.1

This is the cookie policy of Qatar Airways Group Q.C.S.C., organised and existing under the applicable laws of the State of Qatar, having its principal place of business at Qatar Airways Tower 1, Airport Road, PO Box 22550, Doha, State of Qatar ("Qatar Airways", "we", or "us"). By continuing to browse our website, http://careers.qatarairways.com (our “Website”), you have accepted our use of cookies, IP addresses and our use of other methods to collect website usage data as detailed in this Policy ("Cookie Policy")

2. WHAT ARE COOKIES AND WHAT DO THEY DO?

Cookies are small files that are stored on your browser or device by websites or apps that "remember" that your computer or device has accessed a website or app. We use cookies to deliver to you a more user friendly service by making it easier and faster for you to use our Website or Mobile Apps. Cookies help us understand whether you came to our website via a search engine, or by some other method, and what were the most popular elements of our Website or Mobile Apps. Cookies do not give us access to any other personal information on your computer or device other than the personal information you choose to share with us. Irrespective of saved cookies, for security reasons you must still log in each time you access areas of our site that require authentication.

3. WHAT KIND OF COOKIES ARE USED ON THIS WEBSITE?

3.1

We use two types of first party cookies namely i) technically necessary cookies and ii) performance cookies as detailed below:

  • (i) Strictly necessary Cookies

  • Strictly necessary cookies are used to allow your request to access our Website, to move between pages and to receive services which you have requested. Strictly necessary cookies cannot be turned off via our Website preferences. If you choose to disable them from your browser, this may prevent you from using certain parts of our Website. Without these cookies, you will be unable to access basic functions of our Website including creating user profile or applying to an open vacancy.

    For example, we use cookies which are strictly necessary to:

    • (a) keep track of your session when you have logged in; and
    • (b) balance traffic on our Website to ensure that you receive a consistent and reliable service.

  • (ii) Performance

  • These performance cookies collect anonymous information about how you use our Website and help us improve the way our Website work such as which pages you visit most often and whether or not you experience any technical errors. These cookies do not contain any information that could identify you. For example, we use performance cookies to gain insight into how you use our Website so that we can quickly identify and fix any issues that may arise.

4. HOW CAN I ENABLE OR DISABLE ACCEPTING COOKIES?

Most web browsers automatically accept cookies but you can configure your Internet browser to accept or reject cookies, or to notify you when a cookie is set (check the "Help" menu of your browser to learn how to change your cookie preferences).

Disabling cookies should not prevent you from using our Website, but certain features or functions of our Website may not be available to you if you disable or restrict the use of cookies.

Our Strictly Necessary Cookies and Performance Cookies cannot be turned off. If you require more information or help to change your cookie preferences in your browser, please refer to the documentation of your device or browser that you are using to access the internet.

5. WHERE CAN I LEARN MORE ABOUT COOKIES?

For further information about cookies, please refer to your browser ‘help’ section or see www.allaboutcookies.org

Session / temporary - These cookies are deleted from your device after you leave the Website.

Permanent / persistent - These cookies are not deleted from your device after you leave the Website. They remain on your device for a longer period of time.

First-party cookies – These cookies are set by the web server of the visited page and share the same domain.

The table below summarizes the different types of cookie Qatar Airways uses on the Website, together with their respective purpose and duration (i.e. how long each cookie will remain on your device).

Cookie Type Purpose Party Duration
ASP.NET_SessionId Strictly Necessary 1st Session state Session
ApplicantGatewayAffinity Strictly Necessary Load balancing 1st Session
CookiePolicyAccepted Necessary Tracking acceptance of cookie policy 1st 1 year

6. AMENDMENT OF THIS COOKIE POLICY

We may amend this Cookie Policy with immediate effect from time to time to comply with law or to meet our changing business requirements without notice to you. Where local regulations require, we will obtain consent from you for any new uses of any cookie. You should read and review this page regularly to see if there have been any changes.

7. QUESTIONS AND COMPLAINTS

Should you have any questions about this Cookie Policy, please contact us at:

  • Qatar Airways Group
  • Qatar Airways Tower
  • PO Box 22550
  • Doha, State of Qatar


For additional information about cookies, please visit:

  • www.allaboutcookies.org
  • www.youronlinechoices.eu
  • www.international-chamber.co.uk/our-expertise/digitaleconomy

Recruitment fraud and scam alert

Qatar Airways is proud to be an employer of choice for many candidates from around the world. However, there are unscrupulous individuals who look to take advantage of this. Qatar Airways never charges applicants for interviews, security deposits, or for placement. If you are asked for money as part of any Qatar Airways recruitment, please do not pay and then submit a report by clicking here with all accompanying e-mails and documents. Note that this link should not be used for purposes other than reporting suspected fraud and any other requests will be ignored.


Alternatively, if you wish to contact Qatar Airways for other purposes, please visit our contact us page by clicking here.

How can you tell if a recruitment communication comes from Qatar Airways?

1) All e-mails should be from a Qatar Airways Domain (@qatarairways.com.qa or @.<>.qatarairways.com).

2) Have you been interviewed by Qatar Airways? All applicants are interviewed prior to offer, Face to Face, Video, or Telephone, at a minimum.

3) Is the visa process being dealt with through the On-Boarding Zone, and at zero cost to you? This is how Qatar Airways handles visas.

4) If it is an expatriate role, is it in Qatar or the GCC? We rarely hire expatriates in other markets.


Again, we appreciate your interest in a career with Qatar Airways, and wish you the best of luck in your recruitment process.

1.

Scope and Purpose

This Candidate Privacy Notice (“Privacy Notice”) describes how Qatar Airways Group, Q.C.S.C (the “Company” or “We”) collects and uses personal information relating to Qatar Airways People worldwide, why we need it, how we use it and what protections are in place to keep it secure. It applies to the processing by Qatar Airways of all Personal Data we gather or use in connection with your relationship with us as a candidate when you use our career website, http://careers.qatarairways.com (from now on referred to as our "Website"), provided by us and when you interact with us using online and offline channels. We will only use your Personal Data in accordance with this Privacy Notice. Please note that there may be additional guidance issued in the country for which you may be applying to. Wherever such local guidance may be required to enable compliance with any local law or regulation, if that local guidance is in any respect inconsistent with this Notice, this Notice shall only apply to the extent that it is consistent, or may be made consistent, with that local guidance from time to time. This Privacy Notice can be changed over time to comply with law or to meet our changing business requirement. The most up-to-date Privacy Notice can be found on our Website. This Privacy Notice was last changed on June, 2018.

2.

Key Terms

Personal Data” means information about you, and from which you could be identified as a natural person, including information which may be protected under the privacy or data protection laws of the country for which you may be applying to.

Qatar Airways” “we” and “us” mean Qatar Airways Group, Q.C.S.C including its subsidiaries and branches.

Qatar Airways People” and “you” mean prospective employees.

“Sensitive Data” means special categories of information relating to your racial or ethnic original, political opinions, religious or philosophical beliefs, or trade-union membership and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural personal, data concerning health or sexual orientation.

3.

Privacy at Qatar Airways

It is Qatar Airways’ policy to:

(i) Tell you (either directly or in our policies) about how we will use your Personal Data;
(ii) Only collect Personal Data from you when we need it for legitimate purposes or legal reasons;
(ii) Ensure that your Personal Data is adequate, relevant and not excessive for the purpose for which we collect it;
(iv) Not keep your Personal Data for longer than we need to;
(v) Keep your Personal Data secure, and limit the people who can access it;
(vi) Ensure that you know how to access your Personal Data and exercise your rights in relation to it, including being able to keep it accurate and up-to-date; and
(vii) Ensure that any third parties we share your Personal Data with take appropriate steps to protect it.

4.

What Personal Data does Qatar Airways collect from and about you?

During the application and recruitment process, we collect and use different types of Personal Data about you, depending on your circumstances, your role and the law, which may include without limitation:

Type of Personal Data

Description of Personal Data

Information about you

name, address, date of birth, marital status, nationality, race, gender, religion, and preferred language, details of any disabilities, work restrictions.

Information to contact you

Based on how you choose for us to contact you, your name, address, telephone (current work and home), and e-mail addresses.

Information about who to contact in a case of emergency (yours or ours)

Where you have provided this information, name, address, telephone, e-mail addresses of your emergency contacts and their relationship to you.

Information to identify you

Photographs, passport and/or driving license details.

Information about your suitability to work for us and/or a relevant third party

References, video interview recordings, phone screening records, previous employment information (including packages and benefits), background screening checks, medical information, medical fitness assessment, interview notes, work visas, ID information such as passport details and driving license information, records/results of pre-employment checks, including criminal record checks, credit and fraud checks.

Information about your skills or experience

CV’s, resumes and/or application forms, references, records of qualifications, skills, training professional licenses, professional certifications and other compliance requirements.

Information about your terms of employment / previous employers/ previous applications

Information relating to any previous applications to Qatar Airways and/or any previous employment history with Qatar Airways or employment details with other companies, salary information before/or after tax, immigration visas, work permits, non-disclosure agreements, separation documentation, release letters, end of service letters.

Information that we need to provide you or your declared dependents, relatives and other relationships with benefits (e.g. sponsorship, medical insurance and travel) and other entitlements

Name, passport, birth records, copy of your spouse’s name, proof of relation, identification details, dependants names, proof of relation, identification details.

5.

For what purpose will your Personal Data be used?

5.1

Your personal information will be used by Qatar Airways for the purposes of carrying out its application and recruitment process which includes without limitation:

  1. To administer your user account on our Website;
  2. To assess your suitability to work for Qatar Airways;
  3. To perform requisition and applicant management activities;
  4. To perform precision matching to job vacancies;
  5. To conduct screening, assessments and interviews;
  6. To maintain a library of correspondence;
  7. To make reference checks (where applicable), including providing information to third parties to conduct background checks;
  8. To make job offers and facilitate administration of employment contracts;
  9. To conduct medical fitness assessments to determine suitability of work;
  10. To conduct pre-employment checks, including determining your right to work in a specific jurisdiction and carry out criminal record and credit checks where applicable in accordance with local laws.

5.2

If you do not provide your Personal Data or choose to delete the Personal Data provided by you from the Company’s database, we may be unable in some circumstances to comply with our obligations and we will inform you about the implications of your decision. The purpose of this processing is to ensure the Company’s compliance with the law including but not limited to the prevention of crimes and disclosure of Personal Data and Sensitive Data to government institutions and supervisory authorities including the Ministry of Labour, Interior, Finance, and Human Development as required by law and solely based on legal requirements.

5.3

Where you disclose Personal Data on behalf of your referees or declared dependents, you undertake and will ensure that the individual whose Personal Data is supplied to Qatar Airways has authorized the disclosure, is informed of and consents to the terms and conditions of this Privacy Notice. Where applicable, the Personal Data of your declared dependents may be processed by us to enable your declared dependents to avail certain benefits based on your Contract of Employment and applicable Company policies. Where the disclosure is in respect of a minor’s Personal Data, you should do as only as the parent or legal guardian of that child.

5.4

Where necessary, we may keep Sensitive Data relating to your health, which could include GP reports and notes. This Personal Data will be used in order to consider how your health affects your ability to do the job for which you have applied.

5.5

If you are offered and have accepted employment with Qatar Airways, your Personal Data and that of your dependents collected during the recruitment process will become part of your employment record.  

5.6

If in the future we intend to process your Personal Data for a purpose other than that which it was collected, we will provide you with information on that purpose and any other relevant information.

5.7

We use automated decision-making methods to increase the efficiency of our recruitment procedures. The automated decision-making is applied to the responses provided by you to the application questionnaire and forms part of the initial screening process that ensures priority is given to those applications that meet our criteria(s) and business requirements. Our automated decision-making never uses Sensitive Data to automatically screen-out applications.  

6.

Sensitive Data

Where we process Sensitive Data, we will always obtain your explicit consent to those activities unless this is not required by law, or the processing is necessary for the purposes of carrying out the obligations and exercising specific rights of the Controller in the field of employment. Where we are processing Sensitive Data based on your consent, you have the right to withdraw that consent at any time.

7.

How do we protect your Personal Data?

We have security arrangements in place to guard against unauthorised access, improper use, alteration, destruction or accidental loss of your Personal Data. When we use third party organisations to process Personal Data on our behalf we ask them to demonstrate their compliance with our security requirements, and any instructions we may give them and their compliance with appropriate security, technical and organizational measures to protect the Personal Data as required by the applicable law. Other than as mentioned above, we will only disclose Personal Data about you or your dependants to third parties if we are legally obliged to do so or where we need to comply with our contractual duties to you, for instance we may need to pass on your Personal Data or that of your dependants to our external service providers (for e.g. payroll, pension, health insurance, hotels, other airlines, government institutions for visa related formalities). Thus, the third parties may receive or have access to your Personal Data or Personal Data of your dependants.

8.

Cross-border Transfers

As a company based in Doha, State of Qatar, we may transfer Personal Data about you to other group companies for purposes connected with your recruitment process. In limited and necessary circumstances, your Personal Data may be transferred outside of the EEA or to an international organization to comply with our legal or contractual requirements. Consequently, you agree that your Personal Data may be subject to cross border data transfers, and may be processed in countries outside of your country of residence, and for individuals resident in the European Economic Area ("EEA"), this includes transfers outside of the EEA. Some of these countries may not have data protection laws that provide an equivalent level of data protection as the laws in your country of residence. We have in place safeguards to ensure that your Personal Data is adequately protected including entering into EU Standard Contractual Clauses with third parties who will access or process your Personal Data.

9.

Retention

Where you have created a user account, the storage retention period of the user account applies. Your Personal Data collected by us during your recruitment will be retained as long as necessary to achieve the purpose for which it was collected, for the duration of your employment (subject to applicable laws)  for as long as is legally required and for any period thereafter as per the applicable Company’s retention policies and procedures. After this term, your Personal Data will be deleted from our systems. If your application does not lead to an employment contract, a recognition data record will also be stored. We need this data record in order to recognize you should you apply for a new position.

10.

Questions about the Personal Data Qatar Airways holds about you?

If you have any questions about the Personal Data that we hold about your application with us, you can send us a request using the Contact us page of our Website. Please always quote your applicant ID, your recruitment advisor name when making a request to assist us in identifying you and address your queries promptly. If you feel that we do not comply with applicable privacy rules you have the right to lodge a complaint with a competent data protection authority.  

For the purposes of the General Data Protection Regulation, Qatar Airways Group, Q.C.S.C which has its registered office at Qatar Airways, Tower, PO Box 22550, Doha, State of Qatar is the Controller of your Personal Data. Should you have any questions about the processing of your Personal Data or this Privacy Notice, please contact: Qatar Airways Group, Qatar Airways Tower 1, PO Box 22550,Doha, State of Qatar, Attention: Data Protection Officer.