Current Opportunities

QR18295 - Airport Services Duty Officer | Qatar Airways | Gothenburg

Organisation: Qatar Airways
Job Function: Ground Services
Division: Gothenburg - GOT
Employment Type: Full Time - Permanent
City: Europe | Sweden | Gothenburg
Last date of application: 02-Sep-2018

Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Your Job:

We are looking for a customer focused individual with strong leadership and commercial acumen to join our Ground Services Team based in our new station in Gothenburg as an Airport Services Duty Officer. Reporting through to the Airport Services Manager you will lead your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5 star service we are renowned for. 

Role accountabilities:

  • Leading the team and oversee daily activities to ensure a high standard of service delivery
  • Establishing the team objectives and priorities ensuring these are aligned to the business
  • Providing input and recommendations to improve the effectiveness of the daily operation   
  • Ensuring all passenger and aircraft handling practices conform to safety and security measures
  • Conducting spot checks to ensure adequate  standards are maintained and conduct audits with the handling company  
  • Resolving customer complaints effectively liaising on a daily basis with all departments to provide resolution for complaint handling
  • Conducting briefing sessions for the shift
  • Compiling a detailed station handling report
  • Preparing the monthly performance audit
  • Financial accountability across petty cash expenditure



About You:

The successful candidate will ideally have:

A Bachelor’s Degree or equivalent combined job-related experience specifically within a supervisory role for an airline or within the airport environment

Strong operational experience

Passionate about delivering the highest levels of customer service

Strong leadership skills with the ability to inspire those around you

A solid understanding of weight and balance, ramp handling and dangerous goods regulations and having completed an advanced course in passenger handling

Strong communication skills

Financial and commercial acumen with ability to interpret data and compile reports

The ability to perform duties under pressure whilst maintaining the highest levels of customer service and adhering to tight deadlines

Fluency in English  is essential for this role. You must also have the right to live and work in Sweden to be considered for this role. Fluency in one of the Scandinavian languages, (Swedish, Norwegian or Danish) is desirable

*Please note that shortlisted applicants will be invited for interviews w/c 10th September




Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Highest Educational Certificate
3. Copy of Passport

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