To be successful in this role you will require experience in a customer service role and within an airport operations of a leading airline or ground handling agent.
You will need good knowledge and working experience on the ALTEA and AMADEUS systems. You will have the ability to effectively manage mishandled services, including service recovery situations with customers. Exposure to baggage claims procedures & working knowledge of World Tracer will be a definite advantage. Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling are required.
This role will require shift work including weekends and evenings. Fluency in one of the Scandinavian languages, (Swedish, Norwegian or Danish) is desirable.
You must currently be eligible to live and work in the Sweden to be considered for this role.
*Please note that shortlisted applicants will be invited for interviews in London during the week commencing 10 September.