Current Opportunities

QR18293 - Senior Airport Services Agent | Qatar Airways | Gothenburg

Organisation: Qatar Airways
Job Function: Ground Services
Division: Gothenburg - GOT
Employment Type: Full Time - Permanent
City: Europe | Sweden | Gothenburg
Last date of application: 02-Sep-2018

Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Your Job:

Qatar Airways is seeking an Senior Airport Services Agent for our brand new station in Gothenburg, Sweden.  You will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per Qatar Airways commercial and safety standards and procedures.

You will monitor all gates and check in activities ensuring accurate services oriented acceptance and boarding acceptance. You will ensure smooth handling of customer service at the station and liaise with ramp and ground handling agents staff and support the Airport Services Supervisor in all areas.

As the first personal contact between the Airline and its customers you will portray the Qatar Airways image to the highest standard ensuring that the passengers receive five star customer service at all times.

About You:

To be successful in this role you will require experience in a customer service role and within an airport operations of a leading airline or ground handling agent. 

You will need good knowledge and working experience on the ALTEA and AMADEUS systems. You will have the ability to effectively manage mishandled services, including service recovery situations with customers. Exposure to baggage claims procedures & working knowledge of World Tracer will be a definite advantage. Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling are required.

This role will require shift work including weekends and evenings. Fluency in one of the Scandinavian languages, (Swedish, Norwegian or Danish) is desirable.

You must currently be eligible to live and work in the Sweden to be considered for this role.


*Please note that shortlisted applicants will be invited for interviews in London during the week commencing 10 September.


Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate

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