Current Opportunities

QR18012 - Senior Airport Ticketing Agent | Qatar Airways | Boston

Organisation: Qatar Airways
Job Function: Ground Handling
Division: Ground Services (Division)
Employment Type: Full Time - Permanent
City: Americas | USA | Boston
Last date of application: 26-Jul-2018

Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Your Job:

Provide a full service-orientated professional reservations and ticketing service to all customers and travel businesses at the ATO either through telephone call-in or counter walk-in in order to achieve optimal customer satisfaction and achieve annual budget revenue targets

Accountabilities include:

  • Handle customer requirement/request professionally ensuring minimum complaints. Support Travel Agents with seat confirmation and arrange VIP Bookings/ ticketing queries.
  • Arrange reservations and routing for passengers, proper issuance of ATB for all types of ticketing transactions
  • Make and confirms reservations for passengers
  • Assist mishandled passengers such as NONREC/DNB to reduce passengers complains
  • Support staff and customers to resolve difficult issues /problems pertaining to Reservations and Ticketing, on a daily basis.
  • Arranges reservations and routings for passengers. Utilizing Amadeus system to make the bookings for passengers.
  • Issue tickets and quoting correct fares to passengers.
  • Assigns specified space to customers and maintains computerised inventory of passenger space availability.
  • Minimize customers waiting time to two minutes.
  • Prepare staff roster to ensure proper distribution of manpower.
  • Guide and support staff and keep them updated with relevant changes
About You:

To be successful in this role, you will need a relevant tertiary or vocational qualification combined with a minimum of two years of experience in a similar airline ticketing and reservations role.

You will have completed a recognised IATA or Airline Advanced Passenger Tariff and pricing course and have a thorough knowledge of special rates, offers and promotions.  You will have previously used a Computerised Reservation System (such as Amadeus) and have a good knowledge of world geography.  Excellent English language skills, both written and oral, is essential

**To be considered for this vacancy, you must have the right to live and work in the USA**

Note: you will be required to attach the following:
1. Resume / CV

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