Reporting to the Airport Services Duty Officer in Zurich, you will be responsible to provide quality service to passengers in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company's commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent and efficient manner. You will ensure passengers receive total quality service and staffs adhere to safety policy and security standards of the company.
Responsibilities include constant liaison with check-in, transfer desk, and other related areas for the smooth acceptance of passengers and direct arriving/departing passengers to the respective areas such as hotel desk, visa Counter, transfer desk, premium lounges, and boarding gates. You will coordinate the handling of company materials and ensure smooth passenger handling and assist passengers with regards to entry requirements, visas and to ensure passengers are assisted smoothly through airport facilities.
As the first personal contact between the Airline and its customers, you will portray the QR image to the highest standard ensuring that our customers receive our award winning 5 Star services at all times.