In this position you will be responsible for minimising payment fraud by screening the credit card payments received for Internet and Call Centre transactions.
You will provide daily monitoring of all E-commerce and credit card transactions, monitor all received transactions for potential fraud and make decisions based on criteria from the manual along with interpretation of transaction details.
You will take decisions on whether to accept or decline transactions and in case fraud is suspected cancel the booking or request the call centre agent to do so. You will handle dispute, fraud, chargeback and RFI notifications from the central acquirer for Visa, MasterCard, Diners, Amex and UATP as well as collecting supporting evidence from the correct sources when responding to these issues.
You will also be required to take reasonable action as per company policy on recovering chargeback losses and maintain all actions in case management. Before shift closure you will perform daily fraud screening analysis.