Current Opportunities

QR17660 - Customer Services Supervisor | Hamad International Airport | Doha

Organisation: Hamad International Airport
Job Function: Airport Operations
Division: HIA (Division)
Employment Type: Full Time - Permanent
City: Middle East | Qatar | Doha
Last date of application: 19-Jun-2018

Hamad International Airport

Hamad International Airport (HIA) is the hub for the rapidly expanding international Qatar Airways network. Open 24/7 and located just five km from Doha's city centre, the airport is used by more than 35 regional and international airlines. It is also home to the world’s only terminal dedicated to Qatar Airways First and Business Class passengers.

About Your Job:

You will support and supervise the Customer Service Team to ensure they continuously provides 5 star services to all the passengers and adhere to safety policy and security standards of the company.

This role will ensure that we offer the highest levels of service delivery to all passengers utilizing the airport by ensuring and keeping in line with the seamless and convenient world-class experience we want to deliver to all customers and the role is for outgoing and detail-oriented personalities who are passionate about service delivery. The main duties are but not limited to; answering customer queries, giving directions, pro-actively look for possible improvement and conveying a positive image of the airport.

You will be responsible for gathering comprehensive customer service feedback data and present to the Manager Quality Assurance and Customer Service in a timely fashion.

About You:

Essential:

  • Relevant Tertiary, Trade, Vocational Qualification or Equivalent. 
  • Must have a minimum of 4 years of job-related experience.
  • Ability to produce accurate work under light timescales.
  • Experience of providing high customer service.
  • Must have a high degree of self-motivation and a flexible work attitude.
  • Managerial and people management skills. 
  • Fluent in English and/or Arabic.
  • Computer literate.

 

Preferred:

  • Knowledge of Operational process, systems and procedures, training requirements.
  • Requires in-depth knowledge of operational working practices and the day to day running of an airport Terminal.

 

Specific Skills:

  • A good standard of spoken and written English language skills.
  • Demonstrates a focus on customer service and satisfaction.
  • Strong interpersonal and communication skills.
  • Ability to work as a member of a team.
  • The initiative to work independently.
  • A good standard of IT literacy.
  • Strong administrative skills.
Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate

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