Current Opportunities

QR17547 - Baggage Services Duty Manager | Qatar Airways | Doha

Organisation: Qatar Airways
Job Function: Ground Services
Division: Ground Services (Division)
Employment Type: Full Time - Permanent
City: Middle East | Qatar | Doha
Last date of application: 12-Jun-2018

Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Your Job:

As Baggage Services Duty Manager you will ensure the monitoring and functioning of smooth operations at Hamad International Airport (HIA) to maintain a high standard of service delivery to all customers arriving and transferring at Doha hub.  You will take timely decisions pertaining to baggage operations at Arrival Terminal and Baggage Control Center-Transfer Baggage area.

Accountabilities include:

  • Manage the implementation of in-house procedures for Baggage Services department - Landside and Airside areas at HIA  
  • Monitor and review key performance indicators and ensure they are met
  • Ensure all passengers are handled correctly and a personalized service is provided to high yield passenger as well as any special service required 
  • Ensure timely delivery of arrival baggage in the baggage reclaim area
  • Implement action plan for any diverted flight / misconnections / mass offloading at respective stations
  • Maintain and control costs pertaining to handling of petty cash
  • Ensure justification is provided on cost with proper documentations, passenger signatures and finance documents maintained
  • Ensure all discrepancies / AQD's are reported in a timely manner
About You:

To be considered in this role you must hold a relevant College or University qualification to a min. Bachelor's level or equivalent and have a least 5 years of relevant experience.  You will have also attended an Advanced level course on WorldTracer System, preferably SITA and have good desktop application ability including Microsoft Office, the intranet and internet functionality.

Fluency in spoken/written English, with extensive overall knowledge of all areas of airline / airport / ground handling operations are essential requirements of the job.  Also required is your ability to multitask, prioritize work and work under pressure.  You should have managerial ability and be able to delegate work, set direction and manage workflow.

Note: you will be required to attach the following:
1. Resume / CV
2. Passport-size photograph
3. Copy of Highest Educational Certificate
4. Copy of Passport
5. Other Relevant Documents\Certificates\Licenses

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