Current Opportunities

QR17546 - Baggage Services Supervisor | Qatar Airways | Doha

Organisation: Qatar Airways
Job Function: Ground Services
Division: Ground Services (Division)
Employment Type: Full Time - Permanent
City: Middle East | Qatar | Doha
Last date of application: 12-Jun-2018

Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Your Job:

As Baggage Services Supervisor you will be responsible to control all the functions of Baggage Services during a shift duty in order to ensure that mishandled bags are restored to the owner as quickly as possible to achieve highest standard of service delivery and customer satisfaction for both the passengers and the airlines.

You will be responsible to ensure that the passenger/s are assisted on arrival in a professional manner and Property Irregularity Reports are raised and the passengers are kept informed of the status of their missing bags on a regular basis.

You will ensure that all unclaimed bags, security articles, found property are entered into the World Tracer System within 04 hours of the flight arrival.  You will be responsible for updating the reports for any equipment failures, discrepancies and incidents. You will also measure staff performance and encourage them to comply with the companies SOP.

About You:

You will have completed a High School academic education or equivalent and have at least 04 years of job-related experience in Passenger Handling with 02 years experience in a Supervisory role.  You will have successfully completed courses such as World-tracer, baggage claims, HRP, performance matters, and basic supervision.

Excellent verbal and written communication skills in English is essential with Arabic being an added advantage.

You will have a high level of Customer Service ability and be able to deal with the different levels of passengers and staff.  You will also have well-developed interpersonal and team-oriented skills.  Experience in a supervisory position within the same field is preferred.

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Passport
3. Recent Passport Sized Photograph
4. Copy of Highest Educational Certificate
5. Other Relevant Documents\Certificates\Licenses

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