Current Opportunities

QR17528 - Customer Relation Agent | Qatar Airways | Frankfurt

Organisation: Qatar Airways
Job Function: Commercial
Division: Frankfurt - FRA
Employment Type: Full Time - Permanent
City: Europe | Germany | Frankfurt
Last date of application: 02-Jul-2018

Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Your Job:

We are seeking a customer relations agent to join our team in Frankfurt. In this critical role, you will be responsible for handling and resolving of passenger complaints that may be received by telephone, email, letter and in person. 

Specific accountabilities include:

  • Investigating and resolving the maximum number of cases each day in line with QR policy and procedures, whilst providing excellent levels of customer service
  • Ensuring appropriate usage of all Qatar airways files, reports and records
  • Ensuring that all correspondence is dealt with properly and within the time frames of current KPI target
  • Responding to passengers with a written response and explanation to the highest standard to ensure customer satisfaction and retention
About You:

To be successful in this role, you will need a trade or vocational qualification combined with a minimum of three years of travel or airline industry experience. 

You will need at least two years within a customer relations role and must have a thorough knowledge of fares, ticketing, transfers and passenger procedures.  A working knowledge of IATA and currency regulations is required along with experience using a reservations system, such as Amadeus. 

Fluency in English and German (written and oral) is a requirement for this role.

Note: you will be required to attach the following:
1. Resume / CV
2. CV

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