The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner.
Specific accountabilities include:
•Act as the first contact between the airline and its customers as well as stake holders and agents who may need assistant with questions, portray QR image to the highest standard.
•Be visible to ensure that the highest level of service, products is provided in a professional manner.
•Ensure that airport operations meet QR’s standards, policies and procedures satisfy local and internal safety and security standards and conform to aviation regulatory requirements.
•Monitor all check in activities ensuring the accurate, service oriented acceptance and boarding of passengers.
•Brief GHA on new procedures and ensure that they are implemented accurately and fully.
•Ensures that the needed pre and post flight administration is conducted timely, recording efficiently all flight activities.
•Assist passengers in regards to entry requirements, visas and resident permits.
•Ensure passengers are assisted smoothly through airport facilities.
•Conducting pre-flight administration to ensure the smooth running of every Qatar Airways flight departure
•Perform other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit
Please note: This is a fixed term contract for a maternity cover