Current Opportunities

QR17030 - Airport Services Supervisor | Qatar Airways | London Gatwick

Organisation: Qatar Airways
Job Function: Ground Services
Division: Ground Services (Division)
Employment Type: Full Time - Permanent
City: Europe | UK | London
Last date of application: 22-Mar-2018

Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About your job:

We are looking for an experienced customer focused individual with previous supervisory experience to join the team at London Gatwick as Airport Services Supervisor. Reporting through to the Airport Services Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5 star service Qatar Airways is renowned for. 

You will deal with flight delays, disruptions, denied boarding along with day to day management of the team.

Key accountabilities:

  • Facilitate ramp handling in liaison with all airport staff to expedite departures
  • Supervise the airport team to ensure on-time flight closure and working towards overall on-time performance
  • Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case of flight disruptions, misconnections and other passenger related disruptions
  • Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback
  • Generate various reports and support with administrative tasks where needed 
About You:

To be successful in this role, you will need a Trade or Vocational Qualification combined with job-related experience.

You will need a good overall knowledge of airport functions in terms of passenger and baggage handling, weight and balance and Dangerous Good Regulations.  A recognized IATA or airline certificate would be well regarded.  You will need to demonstrate effective team building, communication and leadership skills.

 

*Please note that shortlisted applicants will be invited for interviews in London during the first week of April.

 

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate

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