To be successful in this role you will require experience in a customer service role and within an airport operations of a leading airline.
You will need good knowledge and working experience on the ALTEA and AMADEUS systems. You will have the ability to effectively manage mishandled services, including service recovery situations with customers. Exposure to Baggage Claims procedures & working knowledge of World Tracer will be a definite advantage. Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling are required.
A pleasant personality and willingness to work in shifts is essential. Excellent communications skills in spoken/ written English is essential with good interpersonal skills and proficiency in computer applications.
You must currently be eligible to live and work in the United Kingdom to be considered for this role.
*Please note that shortlisted applicants will be invited for interviews in London during the first week of April.