Current Opportunities

QR16910 - Senior Direct Sales and Servicing Agent | Qatar Airways | Frankfurt

Organisation: Qatar Airways
Job Function: Commercial
Division: Frankfurt - FRA
Employment Type: Full Time - Permanent
City: Europe | Germany | Frankfurt
Last date of application: 15-Mar-2018

Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About the role:

We're looking for a sales and servicing agent to support the German and Austrian direct and trade client groups and provide expertise to the German and Austrian Commercial team in all reservation matters.

You will predominantly deal with customers over the phone and by email however there may be face to face meetings with customers required from time to time.

Accountabilities of the role:

  • Respond to requests for assistance from initial point of contact through to ticketing and travel. 
  • Handle new bookings, servicing and ticketing for Qatar Embassy and attend to requests for Embassy related travel and/or VIP movements within agreed VIP policy and procedures.
  • Handle sales, servicing and ticketing for selected preferred QR and corporate accounts
  • Provide filtering and handling of trade support enquiries received via call or email transfer from contact centre
  • Provide local station support for general reservations tasks that have been identified as out of current remit
  • Provide additional reservations and ticketing support as required by the business in event of ad hoc operational need or disruption management
  • Act as an ambassador for QR in all contacts with direct and internal customers by providing accurate and timely information
  • Undertake a share of administration duties required/directed to ensure smooth day to day running of the office

This role is office based however there may be occasions when there is a need to be flexible to help support events/workshops outside of usual working hours.



About you:

The successful candidate will have the following:

  • A recognised trade or airline qualification
  • Experience of working within a customer service environment, preferably with an airline background or travel management company  
  • Fluency in English and German
  • Ability to work under pressure
  • Amadeus experience
  • Strong planning and organisational skills
  • Problem solving skills with an analytical mindset 
  • Strong communicator with the ability to build relationships quickly


Note: you will be required to attach the following:
1. Resume / CV
2. Recent Passport Sized Photograph

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