Candidates must have completed trade or vocational qualification, be fluent in spoken and written English, with a minimum of 3 year experience in front-line customer service roles, preferably in the travel/airline industry, and in a customer contact environment.
Candidates must have strong people and team-working skills and able to work with a large case volume. This is important to be able to manage self and team's expectation with regards to workload and overtime requirements. We seek individuals who have a strong customer service ethic, empathy with a diverse and challenging set of customer requirements and a belief that service recovery and customer retention are essential to the success of the business. Resilience and an ability to work under pressure to exacting service level targets are essential attributes in this role.
You must have eligibility to live and work in Poland.