QR16575 - Malaysia Recruitment Event | Senior Ticketing Agent | Doha
Full Time - Permanent
Middle East | Qatar | Doha
Last date of application:
Welcome to a world where ambitions fly high
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.
About Your Job:
Qatar Airways is looking for Senior Ticketing Agents within the Doha Sales team to be based in one of our branches in Qatar.
In this role your core responsibilities include creating reservations, quoting fares and issuing of tickets. You will serve customers professionally through telephone or in person to achieve customer satisfaction and generate revenue. In addition, you will liaise with all airline personnel to ensure maximum support to passengers and immediate attention to queries relating to clearance and dispute of ADM’s, special handling requests and other issues.
To be successful in this role, you will need a relevant Tertiary, Trade or Vocational qualification with at least 3 years experience having worked in a Customer service role in an Airline, Travel, Hospitality or Hotel. Reservations and ticketing knowledge and the ability to communicate in written and spoken clear English language is an advantage. You will have good computer and mathematical skills, fair knowledge of world Geography and have relationship building ability.
You must also be required to have knowledge of IATA BSP ticketing and have attended an Airline Basic Tariff course/s.
You are a warm, cheerful, interactive, service-oriented person who can handle pressure and are good at dealing with customers over the phone or in person.
Please be advised this position requires you to work on shift.
Note: you will be required to attach the following:
1. Resume / CV
2. Other Relevant Documents\Certificates\Licenses