This is an exciting opportunity to join the Qatar Airways airport team in Helsinki, as a Senior Airport Services Agent.
The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services and ramp handling as per Qatar Airways commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner.
- Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger
- Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas
- Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding fates etc
- Assist duty officer to handle company material and records
- Liaison with GHA for quick processing of hotel and transfer passengers
- Work with GHA and ensure smooth passenger handling
- Assist passengers in regards to entry requirements, visas, residence permits etc
- Ensure passengers are assisted smoothly through airport facilities
- Supervising the ramp area to ensure compliance of Qatar Airways procedures
- Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit