QR16290 - Airport Services Duty Officer | Qatar Airways | Frankfurt | Fixed term contract
Frankfurt - FRA
Full Time - Fixed Term
Europe | Germany | Frankfurt
Last date of application:
Welcome to a world where ambitions fly high
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.
About Your Job:
In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.
Specific accountabilities include:
- Ensuring that passenger and aircraft handling practices conform to the safety and security standards
- Ensuring that all QR aircraft handling standards are met on a shift basis
- Managing and controlling manpower on the shift, in order to optimise utilisation and to maintain staff morale and discipline
- Ensuring proper allocation of manpower and resources in the airport operations
- Completing checks to ensure adequate standards are maintained
- Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
- Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure
To be effective in this role, you will need a bachelors or associate degree combined with a minimum of four years experience in an airline or reputed GHA at the supervisory level. You will need a good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA. You will also require an overall knowledge of airport functions in terms of passenger and baggage handling, weight and balance, and dangerous goods regulations.
You will need to be fluent (written and spoken) in English to perform this role. Good knowledge of German is also essential.
Note: you will be required to attach the following:
1. Resume / CV