Current Opportunities

QR16258 - Customer Services Agent - Cantonese Speaker (Customer Contact Centre) | Qatar Airways | Doha

Organisation: Qatar Airways
Job Function: Customer Contact Centre
Division: Customer Contact Centre
Employment Type: Full Time - Permanent
City: Middle East | Qatar | Doha
Last date of application: 15-Jan-2018

Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About the Job:

We are looking for a Cantonese speaker Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Center located in Doha.

As a Customer Service Agent you will deliver service excellence to Qatar Airways customers via telephone, email and fax. You will need to respond professionally in order to achieve customer satisfaction, generate revenue and take all possible measures to avoid loss of revenue.

Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds.

About You:

You must be fluent in Cantonese language, interactive, customer service oriented person with warm, cheerful and expressive personality. Excellent communication skills is required.

You must hold at minimum High School Certificate. Ideally you will have knowledge of Amadeus reservation program, in addition 2 years of work experience preferably in an airline or hospitality industry. You must be fluent in English and Cantonese, with a strong sense of customer satisfaction.

Note: you will be required to attach the following:
1. Resume / CV
2. NOC (Qatar Airways Group Employees Only)

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