Current Opportunities

QR15395 - Customer Services Agent (Customer Contact Centre) | Qatar Airways | Ahmedabad

Organisation: Qatar Airways
Job Function: Customer Contact Centre
Division: Customer Contact Centre
Employment Type: Full Time - Permanent
City: South Asia | India | Ahmedabad
Last date of application: 26-Sep-2017

Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Your Job:

We are looking for Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centres located in Ahmedabad (India).

As a Customer Service Agent you will provide excellent customer service to Qatar Airways customers through telephone, emails and fax and optimize passenger satisfaction. Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds, in voice process.

While in non- voice, make new reservations / amend existing reservations for Frequent Flyer Program (FFP) members and deduct the corresponding Qmiles from the back – office system. Also responding to member’s queries though email and service requests that they create from individual FFP accounts.

About You:

You must be interactive, customer service oriented person with warm, cheerful and expressive personality and excellent communication skills in English.

You must be high school qualified however a bachelor's degree would be preferred. Ideally you will have knowledge of Amadeus reservation program and have 2 years of job related experience . If you have previous experience in reservations and ticketing we would be very interested to hear from you.

We certainly want to speak to you if you have experience working for an international contact centre ! You must have a strong sense of customer satisfaction through responding to customer inquiries and offering the best solutions means that you are the right person that we are looking for!

Important Notes:

Qatar Airways Group does NOT charge candidates for application forms or interviews. If somebody has solicited money from you in relation to this recruitment, please report the incident to reportfraud@qatarairways.com.qa

Note: you will be required to attach the following:
1. Resume / CV
2. CV

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