Current Opportunities

QR15287 - Senior Direct Sales and Servicing Agent | Qatar Airways | Copenhagen

Organisation: Qatar Airways
Job Function: Commercial
Division: Copenhagen - CPH
Employment Type: Full Time - Permanent
City: Europe | Denmark | Copenhagen
Last date of application: 31-Jul-2017

Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Your Job:

In this role you will be part of our Direct Sales & Servicing Team. You will ensure that our customers have a five star experience when contacting our Scandinavian office.

Your main focus in this role will be to work with Groups & Series/Allotments but your job may also require of you to assist with request from direct customers and travel agents.

Accountabilities:

  • Groups & series/allotments–Quotations/Bookings/Change/Ticketing/Invoicing/Follow-up
  • Ticketing for non-IATA agents, Embassy as well as staff travel, FAM-trips, ID/AD tickets etc. 
  • MEDA-Respond to requests for medical assistance and special meal.
  • Trade support-support via phone, e-mail and queues. Tariff-req./Ticketing/Reissue/Refunds)
  • Direct customer support-General reservations queries and support our contact Center in Poland with any queries they may have.
  • Privilege Club–Update profile of FFP Privilege Club via QLAS system/make bookings, upgrades, change of redemption tickets.
About You:

You are a specialist within the area. You have documented trade experience and vast knowledge of tariffs and Amadeus. Previous group experience is considered as an advantage. You will also need to have good knowledge of Excel.  In addition you have excellent English language ability, both verbally and written. You are service-minded, a team-player and result oriented.

This position is based in the city Center of Copenhagen, Denmark and is a full-time employment.

*Welcome to apply if this description corresponds with your experiences and ambitions. Last date to apply is 2nd of April but please apply at your earliest convenience as we will screen and hold interviews ongoing and the position can be filled prior to last application date*

Note: you will be required to attach the following:
1. Resume / CV
2. NOC (Qatar Airways Group Employees Only)

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