Current Opportunities

QR14725 - Real Time Data Analyst - Contact Centre | Qatar Airways | Fort Lauderdale

Organisation: Qatar Airways
Job Function: Customer Contact Centre
Division: Customer Contact Centre
Employment Type: Full Time - Permanent
City: Americas | USA | Fort Lauderdale
Last date of application: 14-Aug-2017

Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Your Job::

We are looking for a Lead Real Time Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centres located in Fort Lauderdale, Miami.

As a Lead Real Time Agent you will need to ensure proper and effective utilization of manpower resources to maximize efficiency and achieve KPI’s. Your main duties will be to coordinate with all departments, to maintain the service level and ensure targets are achieved.

You will have strong responsibility to optimise cross-skilling for voice as well as non-voice tasks, activation of staffing on demand measures by anticipating market and service affecting influences. You will have to deliver an outstanding service to all interfacing departments, representing business needs and helping stakeholders achieve strategic goals aligned to Customer Contact Centre needs. 

About You::

You must be Excellent Excel user with previous experience in Contact Centre and excellent communication skills.

You must hold a Trade or Vocational Qualification.  . Your ability to communicate, both written and verbally in English with your strong sense of customer satisfaction 

Important Notes::

Qatar Airways Group does NOT charge candidates for application forms or interviews. If somebody has solicited money from you in relation to this recruitment, please report the incident

Additional Internal Information::


Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate
4. NOC (Qatar Airways Group Employees Only)

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