Current Opportunities

QR14653 - Senior Airport Services Agent | Qatar Airways | Vienna

Organisation: Qatar Airways
Job Function: Ground Services
Division: Ground Services (Division)
Employment Type: Full Time - Permanent
City: Europe | Austria | Vienna
Last date of application: 04-May-2017

Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About your job:

We are looking for a Senior Airport Service Agent to join our team in Vienna.

You will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company's commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent and efficient manner. You will also ensure that our passengers receive the 5 star service that they expect  from Qatar Airways.  

Responsibilities include:

  • Constant liaison with Check-in, Transfer Desk, and other related areas for the smooth acceptance of passengers
  • Direct Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates
  • Coordinate the handling of company materials and ensure smooth passenger handling and assist passengers with regards to entry requirements, visas etc and ensure passengers are assisted smoothly through airport facilities
  • Be the first personal contact between the Airline and its customers

 

 

 

About you:

The successful candidate will ideally have:

  • A trade or Vocational qualification
  • Previous experience in a similar customer service role in an airport environment
  • Ability to effectively manage mishandled services, including service recovery situations with customers
  • Exposure to Baggage Claims procedures & working knowledge of World Tracer will be a definite advantage
  • Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling are required together with knowledge of ticketing and construction of fares
  • Excellent communications skills in spoken/ written German and English
  • Strong interpersonal skills and proficiency in computer applications
  • Ability to work shifts is essential

 

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of passport or right to work document
3. Highest educational certificate

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