You will have Bachelor’s degree or Certification/Diploma in Travel or Tourism Management and a minimum of 4 years job related experience. You must have previous contact centre management experience specifically managing inbound call centre and teams in excess of 50 people.
Excellent English language communication skills in both spoken and written are essential. Arabic language preferred. Good understanding of contact centre operations, KPIs and Service Levels requirements are important requirement to be successful in this role.
You must have strong people management and leadership skills. You must be able to delegate work, set clear direction and manage workflow within your team. It is important to understand that there is a need to have the balance between productivity and quality. You must have good interpersonal skill and strong customer service approach.