Current Opportunities

QR14610 - Manager Customer Services - QAS Cargo | Qatar Aviation Services | Doha

Organisation: Qatar Aviation Services
Job Function: Cargo
Division: Cargo Services - QAS (Division)
Employment Type: Full Time - Permanent
City: Middle East | Qatar | Doha
Last date of application: 04-Dec-2017

Qatar Aviation Services

Qatar Aviation Services (QAS) is an award winning, premier ground handling organisation whose global headquarter is at Hamad International Airport (HIA), the hub airport of Qatar Airways. Since its establishment in 2000, QAS has developed a reputation as a premium provider of world-class ground services to: international airlines; Heads of State and VVIPs; private fleets and customers; executive charter flights and cargo operators.

The QAS team comprising of over 8,000 strong multicultural employees, is dedicated to fulfilling the total passenger and cargo requirements of the airport, the airlines and customers it serves. This team of highly trained and diversely skilled staff is the reason for QAS outstanding success and their Customer’s satisfaction.

About Your Job:

Reporting to the VP Cargo, you will be responsible to manage Qatar Aviation Services (QAS) Cargo Customer Services agreed performance standards & financial targets and deliver best practice operational management and leadership to further support the network GHA – SLA capability.

You will also be responsible and accountable for the management of strategic cross functional utilization of resources. Introducing standard efficiency and productivity process tools to enhance planning, steering and execution whilst ensuring that all process steering demands are delivered on time, within budget and within business objectives

As a member of the senior leadership team, provide significant contribution in the identification and development of strategic plans to improve organizational performance and position QAS as an innovative, best practice ground handling agent and HUB specialist. Support in the development and analysis of operational business cases with stakeholder partners incorporating an understanding of finance impact. Work with all project and partner business units as well as OAL customers to identify gaps and opportunities in and between organizations, government agencies, in order to initiate process development and change management projects. Identify improvement/change that will benefit our business, our people and our stakeholders as well as customer base. Identify and deliver key strategic system support improvements in conjunction with QR IT

About You:

To be considered for this role you should hold min Bachelor's degree or equivalent with minimum 8 years relevant experience, preferably in in cargo handling, warehousing and operations.

You should have highly developed planning, analytical and problem solving skills. Knowledge of Change management and process development technique. Able to deliver governance, strategic organizational development, ability to write reports and business correspondence, understanding of business process & improvement skills, Risk Management awareness.

Experience of leading, managing, inspiring and engaging a large multi-cultural workforce, results oriented who can deliver innovative execution at pace. Understands the high value of high customer service delivered within a cost conscious culture and having excellent communication (both written and spoken) and facilitation / presentation skills. Ability to delegate work, set clear direction and manage workflow, strong mentoring and coaching skills, ability to train and develop subordinate's skills, ability to foster teamwork among team members.

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate

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