Responsible to support, research, create, develop and implement products and service concepts across various service areas, especially product development and service design. Also responsible for all new, as well as current product enhancements and redesign. Manage professionals who will assist the department in developing products of a high standard and create a niche in the market of aviation by introducing state-of-the art product concepts that rival competitors.
Essential to your success will be to actively participate in the formulation of company product development strategy in alignment with business goals, desired customer experience and customer feedback. You will be responsible for the development and direction of design and research that is aimed at improving current products and generating ideas for new products and services. You will develop process to liaise and instruct manufactures and suppliers.
Part of your role will be to monitor the testing and evaluation of products based on industry best practice and provide guidance and management of the process when necessary, whilst ensuring that interaction within internal teams are carried out smoothly and effectively thereby ensuring that quality, price, sustainability and overall look and feel of the product specifications are as per Qatar Aircraft Catering Company (QACC) standard. You will also be responsible for checking food preparation, cost, quality, quantity and portion control daily and will be required to work closely with the food purchaser to source all new ingredients, packaging, supplies, and special equipment that may be needed with each new item introduced into the manufacturing pipeline.